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Customer Service Representative (with English)

Boston Scientific Polska Sp. Z.o.o

Boston Scientific Polska Sp. Z.o.o

aleja Jana Pawła II 22



Your responsibilities

  • Order management – Perform different transactions in SAP: order booking, price & availability, billing etc.

  • Invoices and credit memos – Create and send documents to customers manually and using special IT platform.

  • Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request.

  • Returns management and upgrades of devices.

  • Handle service complaints from customers and/or sales representatives.

  • Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests from customers and sales .

  • Perform different analysis and maintenance of databases for customers.

  • Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required

Our requirements

  • High level of English and Polish

  • Based in Warsaw or open to relocate

  • Flexible and open minded

  • Has standard computer skills (including MS Office)

  • IT literate and a fast learner

  • Able to work under pressure

  • Likes to work both independently and in a team

What we offer

  • Permanent contract

  • Attractive benefits package, including Multisport, Luxmed, life insurance and language lessons

  • Hybrid work mode (2-3 days from home per week)

  • International environment


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • corporate gym

  • extra social benefits

  • christmas gifts

  • employee referral program

  • extra leave

Works in line with EMEA Customer Care teams to support the achievement of sales growth to plan an increase Customer Satisfaction. Focus on customer support mainly order and returns management, problem solving, complaint handling.

Boston Scientific Polska Sp. Z.o.o

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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