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Customer Service Representative with Finnish - Contact Center

  • Kraków, małopolskie
  • Specjalista
  • 05.03.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Based in Ada, Michigan, Amway is one of the world's leading direct sales companies. We operate in more than 50 countries around the world offering a variety of products: health, beauty and home care. Amway Business Services Center was established in March 2010 to provide state of the art service to corporate operations across Europe, India and Africa. From graduates to highly qualified experts we hire the best professionals in the fields of Finance, Customer Service, Marketing, IT and HR. Here, you have the opportunity to add value and be valued – to achieve your professional goals and work with truly exceptional people. We believe in your potential, we inspire your achievement and we value your talents.

    Currently to our new office in Kraków City Center we are looking for a person for the position of:

    Customer Service Representative with Finnish – Contact Center
    Location: Kraków

    Key Activities:

    • Managing customers’ business needs over the phone
    • Processing customers’ requests and updating data in the computer systems
    • Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge  management resources)
    • Helping with the implementation of our Sales and Marketing Plan
    • Generating innovative ideas and solutions that will improve customers satisfaction
    • Contributing to projects in various departments outside of regular responsibilities
    • Assisting other team members to leverage and develop their capabilities

    Profile we look for:

    • Enthusiastic, communicative people that are willing to support our customers 
    • With first working experience
    • With excellent knowledge of Finnish and English
    • Knowledge of additional European language would be an asset for us
    • Not afraid of facing new challenges or opportunities
    • With enthusiastic approach to team work and focus on internal and external customers
    • Knowledge of MS Office applications, especially Excel and PowerPoint is needed

    What we offer:

    • Office located in Krakow City Center (Opolska street)
    • Numerous company events (family picnics, Christmas parties, Carnival balls, Away Days, International and Product days)
    • International team environment
    • Benefits: Private medical care, Sodexo, Life insurance
    • Fresh fruits every Monday
    • Employee training (induction training, “Amway University” portfolio, language training, professional certification)
    • Product discount
    • Relocation package for candidates outside Poland
    Send your application via the "Apply" button.

    The following statement should be enclosed to your application:

    "I hereby give consent for my personal data included in my application to be processed by Amway Business Centre-Europe Sp. z o.o. located in Zabierzów (adres: Krakowska 280 str., 32-080 Zabierzów) for the purposes of current and future recruitment processes, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)."