Customer Service Representative with French and English

Petronas Lubricants Poland is a part of PETRONAS Lubricants International (PLI) is the global lubricants manufacturing and marketing arm of PETRONAS, the national oil corporation of Malaysia.

Established in 2008, PETRONAS Lubricants International manufacturers and market a full range of high-quality automotive and industrial lubricants products in over 80 markets globally. Headquartered in Kuala Lumpur, PLI has over 30 marketing offices in 23 countries, managed through regional offices in Kuala Lumpur, Turin, Belo Horizonte, Chicago and Durban.

PETRONAS Lubricants International is the technical resource behind PETRONAS' Technical Partnership to the MERCEDES AMG PETRONAS Formula One Team and is responsible for the design, development, and delivery of Fluid Technology Solutions™.

Customer Service Representative
with French and English

In this role you will: 

Receive and process customer orders, inquiries and/or complaints covering items or products ordered. You will proactively maintain an ongoing relationship with key customers, operations and sales staff.

You will use knowledge of customers, product availability, sales territories in order to provide a key communications link to the customer. 

Key Accountabilities: 

• Record and process orders and/or inquiries received by mail, telephone and EDI
• Provide pricing, availability and schedule information within established guidelines
• Suggests additional and/or alternative products or services to meet customer needs
• Check credit limitation and confirm orders
• Research and obtain resolution of a variety of highly complex customer complaints and issues
• Serve as communication link between customers and the rest of the organization to assure responsiveness
• Track order activity and alert appropriate staff of any potential delivery problems
• Expedite the delivery of selected orders
• Provide guidance and assistance to new or less experienced staff
• Conduct training for entry-level representatives