Customer Service Representative with French


  • Gdańsk

    Gdańsk, Pomeranian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • full office work, hybrid work
  • Immediate employment
  • remote recruitment

Your responsibilities

  • Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact

  • Represent WestRock values and deliver excellent service through each interaction

  • Implementation of client's projects and orders

  • Coordinating the flow of information between the customer service department and other departments

  • Direct communication with the client

  • Keeping project documentation and customer orders

  • Setting and supervising project schedules

  • Participation in teleconferences and direct meetings with the customer on-site at the factory and at the customer's premises

  • Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution

Our requirements

  • Higher education

  • At least 1 year of experience in Customer Service/Project Management department (experience in production organization as Customer Service Specialist / Project Coordinator or similar will be a strong asset)

  • Strong MS Office skills, especially in Excel

  • Very good French, English and Polish language

  • Action oriented and dedicated to meet the expectation and requirements of internal and external customers

  • Good problem solving skills and attention to details

  • Positive, “can do” attitude

  • Ability to work under tight deadlines


  • Communicative German language will be strong asset

What we offer

  • Employment in a stable international production company

  • Great opportunity to develop your professional competences in an international work environment.

  • Annual bonus

  • End-to-end responsibilities and direct impact on company's business and results


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • corporate sports team

  • retirement pension plan

  • corporate library

  • coffee / tea

  • parking space for employees

  • extra social benefits

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives