Customer Service Representative with French

Advisory Group TEST Human Resources

Kraków
Kraków, Lesser Poland
offer expired 4 months ago
contract of employment
full-time
specialist (Mid / Regular)
hybrid work
remote recruitment

Recruitment for

Our client, a global chemical company, creates the building blocks for countless consumer and industrial products that are part of your everyday life. Employees are united around a common goal: enriching lives through innovation.

We are currently looking for candidates who speak French fluently and who are willing to develop their professional career in the area of international business services.

Your responsibilities

Daily e-mail and phone contact with French-speaking clients
Delivery of B2B Customer Service associated with the order fulfilment process
Completing the order process from receipt of customer orders through dispatch, delivery and then invoice
Responding to customer queries (e.g. order status, order amendments)
Monitoring customer account and order book status on a regular basis
Referring to availability/forecast issues for resolution with relevant parties
Close cooperation with Sales, Supply Chain, Finance and Logistic team members

Employer requirements

Fluent in French (C1)
Fluent in English (C1)
At least 6 months of professional experience (preferably in Customer Service or other office environment)
Very good communication skills
Analytical skills
Organizational skills
Solution-oriented and results driven
Knowledge of MS Excel and SAP would be an asset

What employer offers

Medical insurance
Short-term sickness fully paid
Employee Assistance Program (psychological healthcare)
Life and Disability Insurance
An attractive salary package (yearly bonus related to your goals)
The MultiSport programme

Hybrid work model
Possibility to work in a highly professional, stimulating and challenging work environment
Attractive office location in City Center with excellent public communication access (next to Galeria Krakowska) and parking space
Friendly and supportive company culture
Onboarding and training for new employees
Possibility to take part in creating new centre, where you can built your career