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Customer Service Representative with German – Contact Center

Amway Global Business Services

  • Pawia 21, Kraków
    Kraków, Lesser Poland
  • offer expired 25 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

Amway Global Business Services

Pawia 21

Kraków

Your responsibilities

  • Manage business queries and inbound phone calls (70% phone calls & 30% emails)

  • Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources

  • Process requests and update data in our database

  • Document interactions in our ticket system

  • Help with the implementation of new IT solutions

  • Generate innovative ideas and solutions that will improve customers satisfaction

  • Assist other team members to leverage and develop their capabilities​

  • Contribute to projects in various departments outside of regular responsibilities

Our requirements

  • Enthusiastic, communicative approach and willingness to support our customers

  • German language at C1/C2 level is a must, together with English at minimum B2 level

  • Excellent knowledge of an additional European language on full professional proficiency

  • Courage to face new challenges and opportunities

  • A great approach to teamwork and focus on internal and external customers

  • Experience in customer service will be an asset

What we offer

  • Online recruitment process

  • International and multilingual team environment

  • Relocation package for candidates outside Poland

  • Private medical care in LuxMed Group

  • MyBenefit Cafeteria Platform (with Multisport card available)

  • Group Life Insurance after probation period

  • Language courses co-financed by us

  • Employee discount for high-quality Amway products

  • Various portfolio of internal&external training (1-month induction training, access to the e-learning platform, professional certifications

  • Possibility of growth inside of the organization

  • Company events and office initiatives

  • A family atmosphere with no formal dress-code

  • Home-like office in the heart of Krakow (High 5ive, Pawia street)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • corporate products and services at discounted prices

  • no dress code

  • charity initiatives

Amway Global Business Services

We believe in your potential. Here you can work with truly exceptional people, gain experience within an international environment, develop your skills, try new things, and contribute to various projects outside of your regular responsibilities. You can participate in many integration events or gain knowledge via our Internal Training Program, Language Training, Amway University and get certified.

In 2019 we were awarded as Best Work Place in Poland by Great Place to Work®.

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Purpose of the role:

The Customer Service Representative will interact with Amway Business Owners and Amway customers by addressing inquiries and resolving complaints, providing a high level of customer support on a specific product or service.

In our Contact Center Department, we support 27 European markets with the help of people from all over the world, which makes us a truly multinational team.