Oferta pracy

Customer Service Representative with German

Arrow ElectronicsO firmie

Arrow Electronics

aleja Grunwaldzka 472E

Gdańsk

Arrow Electronics guides innovation forward for over 175,000 leading technology manufacturers and service providers. With 2019 sales of $29 billion, we develop technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.
 
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.
Customer Service Representative with German
Miejsce pracy: Gdańsk
99905

Job Description: 

Customer Service Representative is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with clean order load. From order load the Customer Service Representative takes care of backlog management actions through to invoice and delivery of parts to nominated customers. Customer Service Representative also manage customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.

What You Will Be Doing at Arrow?

  • Order to Invoice process.
  • Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail).
  • Order Management.
  • Managing and handling of all relevant backlog alerts.
  • Managing and responding to all requested customer backlog changes.
  • Close cooperation with other departments like Sales, Asset and Logistics.
  • Driving On-Time-Delivery performance in line with customer and company goals.
  • Generating customer satisfaction.
  • Driving efficiency.

What Are We Looking For?

  • German on min C1 level + English on B1 level (both spoken and written).
  • Good knowledge of MS office.
  • Customer Service, Order Management or Sales experience.
  • Accountability.
  • Communication and coordination skills
  • Customer oriented attitude
  • Team player.

What is in it For You?

  • Interesting career development opportunities in a quickly growing environment.
  • Private medical care program.
  • Multisport program membership.
  • Dynamic environment with friendly work atmosphere.

Our story

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side.


Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.

Arrow Electronics guides innovation forward for over 175,000 leading technology manufacturers and service providers. With 2019 sales of $29 billion, we develop technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.
 
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.
Customer Service Representative with GermanNumer ref.: 99905

Job Description: 

Customer Service Representative is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with clean order load. From order load the Customer Service Representative takes care of backlog management actions through to invoice and delivery of parts to nominated customers. Customer Service Representative also manage customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.

What You Will Be Doing at Arrow?

  • Order to Invoice process.
  • Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail).
  • Order Management.
  • Managing and handling of all relevant backlog alerts.
  • Managing and responding to all requested customer backlog changes.
  • Close cooperation with other departments like Sales, Asset and Logistics.
  • Driving On-Time-Delivery performance in line with customer and company goals.
  • Generating customer satisfaction.
  • Driving efficiency.

What Are We Looking For?

  • German on min C1 level + English on B1 level (both spoken and written).
  • Good knowledge of MS office.
  • Customer Service, Order Management or Sales experience.
  • Accountability.
  • Communication and coordination skills
  • Customer oriented attitude
  • Team player.

What is in it For You?

  • Interesting career development opportunities in a quickly growing environment.
  • Private medical care program.
  • Multisport program membership.
  • Dynamic environment with friendly work atmosphere.

Our story

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side.


Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.

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