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Customer Service Representative with German
Transcosmos Poland sp. z o.o.About the company
- Greater PolandGreater Poland
- offer expired 3 years ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- home office work
Your responsibilities
As a Customer Service Representative, you will be primarily responsible for providing frontline customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns.
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer complaints. At the same time, you are patient, empathetic, and very communicative with others. a Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment.
Our requirements
Technical:
• Good working knowledge of Microsoft Office tools (Word, Excel, Outlook, etc.)
• Computer knowledge including Social Media platforms and Internet
• Technically savvy with smartphones and smartwatches
Behavioral:
• Customer Care experience at least 6 months
• Positive and enthusiastic personality and approach to work
• Ability to take right decisions, strong sense of ownership and accountability
• Ability to apply creativity to resolving problems
• Organised, accurate, with ability to multi-task
• Excellent written and verbal communication
• Willing to learn new skills and grow with the company
Qualifications [EDUCATION and/or EXPERIENCE]
• At least High school diploma or equivalent
• Previous experience in SSC/BPO and Customer Service nice-to-have
Languages
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in German at all levels
• German (B2-C1), English (conversational level)
Hours to cover Monday-Sunday, 8:00 Am - 20:00 Pm, 8hrs / day, 40 hours / week
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Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyCustomer Service Representative with German, Greater Poland