sharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Customer Service Representative with German
HCL Poland
- Opolska 112, Prądnik Czerwony, KrakówKraków, Lesser Poland
- offer expired 3 months ago
- contract of employment
- full-time
- specialist (Mid / Regular), senior specialist (Senior)
- hybrid work
- remote recruitment
HCL Poland
Opolska 112
Prądnik Czerwony
Kraków
Your responsibilities
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Contribute to team effort by accomplishing related results as needed
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via chat
High energy resource with ability to own and assist customer requests/ issues/ needs; and ensure adherence to defined procedures to complete phone/ email/ chat transactions
Able to probe and gather customer requirements effectively
Understand Service Level Agreements and support achievement of set targets
Provides support in documenting business processes and other continuous improvement projects
Our requirements
Multilingual resource with good understanding & writing skills in German AND English (C1 level or Native) - other EU language will be an added advantage (Romanian, Turkish or Italian)
Basic understanding of Banking
Excellent writing skills, customer orientation and ability to adapt/respond to different types of customer queries, Probing (Issue Identification)
Ability to multitask, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred
Flexible to work on Saturday & in rotational shifts - Any 8 hours shift b/w 8:00 am – 8:00 pm.
Customer Service Skills
Written and Verbal Communications
Issue Resolution and Escalation Management
Problem Solving
Self-Management & Decision-Making
Multi-Tasking / Time Management
Applies detailed knowledge and skills to complex (or new) work situations in multiple settings
Can assist other team members with questions and problems related to this skill
Proactive with a strong ethic and eagerness to ‘go the extra mile’
Adaptable to learn new processes, concepts and skills
Ability to work in a fast-paced deadline driven environment
What we offer
Life insurance
Private medical care
MultiSport Card
Subsidy for glasses
Subsidy to language courses
Christmas and holiday bonuses
Clear career path in a growing multinational organization
Benefits
private medical care
life insurance
Please, read our Candidate Data Privacy: https://www.hcltech.com/candidate-privacy-notice
HCL Poland
HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion.
To learn how we can supercharge progress for you, visit hcltech.com.
HCL’s global delivery center in Krakow was established in 2007. It works with several Fortune 500firms, primarily offering multilingual global technical support. Today, we assist more than 40 customers in 20 different languages.