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Customer Service Representative with German

Transcosmos Poland sp. z o.o.About the company

  • Poznań

    Poznań, Greater Poland
  • Valid for a month
    until: 11 Jul 2021
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

As a Customer Service Representative, you will be primarily responsible for providing frontline customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns.

A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer complaints. At the same time, you are patient, empathetic, and very communicative with others. a Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment.

Our requirements

Technical:

• Good working knowledge of Microsoft Office tools (Word, Excel, Outlook, etc.)

• Computer knowledge including Social Media platforms and Internet

• Technically savvy with smartphones and smartwatches

Behavioral:

• Customer Care experience at least 6 months

• Positive and enthusiastic personality and approach to work

• Ability to take right decisions, strong sense of ownership and accountability

• Ability to apply creativity to resolving problems

• Organised, accurate, with ability to multi-task

• Excellent written and verbal communication

• Willing to learn new skills and grow with the company

Qualifications [EDUCATION and/or EXPERIENCE]

• At least High school diploma or equivalent

• Previous experience in SSC/BPO and Customer Service nice-to-have

Languages

Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in German at all levels

• German(B2-C1), English (conversational level)

This is how we work
This is how we work