Customer Service Representative with German


  • Warszawa, mazowieckie

  • ogłoszenie wygasło rok temu
  • Umowa o pracę
  • Pełny etat
  • Specjalista (Mid / Regular)
Solenis is a leading global producer of specialty chemicals for water-intensive industries, including the pulp, paper, oil and gas, chemical processing, mining, biorefining, power and municipal markets. The company’s product portfolio includes a broad array of process, functional and water treatment chemistries as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets and minimize environmental impact. Headquartered in Wilmington, Delaware, the company has 41 manufacturing facilities strategically located around the globe and employs a team of approximately 5,200 professionals in 120 countries across five continents.  
Customer Service Representative with GermanNumer ref.: 132056
Solenis is currently looking for Customer Service Representative to join our team in Warsaw.

This is an office-based opportunity in Solenis SSC in Warsaw, and our new employee will begin their work in our brand new office near Rondo Daszynskiego M2 station

Duties & Responsibilities
  • Receive, enter, and manage customer orders - from order receipt to shipment of product and any returns (after sales service)
  • Respond to routine customer inquiries concerning orders
  • Track the status of orders, communicate issues and solutions
  • Maintain communication on a daily basis with customers and take action in order to respond on their needs
  • Support organization in optimization transport and logistic projects
  • Claims receiving from customers
  • Proactive work to solve customers’ complaints
  • Giving feedback to customers regarding the status of complaints
The Individual
  • Fluency in English and German both written and spoken
  • Customer and service oriented attitude;
  • Excellent communication skills;
  • Affinity with administrative activities;
  • Team player, multitasking ability;
  • Experienced in using Microsoft Windows applications and ERP Systems preferably SAP.
  • Must be able to work in a fast paced environment with complex business scenarios;
  • Must be detail oriented and have strong problem solving skills .

Salary & Benefits

Solenis is where pride and passion meet opportunity and growth. If you are a high calibre individual who is committed to quality and has a restless thirst for improvement, you could excel as part of the Solenis team.
We are on an ambitious growth journey and we have all the right ingredients for success, but we are not there yet. We need people who want to help shape the future; roll their sleeves up and make change happen. In exchange, we offer a proactive and change-driven, multinational environment of the Customer Service team – be a part of the change!  Our team members take pride in their ability to think dynamically and help solve our customers’ unique challenges.

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