Customer Service Representative with German

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 22.03.2019
  • Ważna jeszcze 2 dni (do 21.04.2019)

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Kannaway is a world's leading online retail company featuring hemp products. The company was established in 2014 and is headquartered in San Diego, California. 
    We are present worldwide and are strengthening our operations in Europe right now!
    Whether we are delivering our products through our direct sales programs, or our online marketplace, our purpose remains the same: help people live better, healthier lives. And create a more sustainable world while doing it.

     To support our team of professionals, we are looking for:

    Customer Service Representative
    with German
    Work place: Warsaw

    Your responsibilities:

    • Handling queries from customers and/or representatives on a daily basis by email and telephone. Solve these queries directly or escalate to the appropriate department and manage within a set procedure, to maintain customer satisfaction
    • Attend training on internal system and other to be informed about new procedures, products, services and keep up to date to ensure quality of service when dealing with customers
    • Highlight unusual situations fast and address to management for follow-up as necessary
    • Prepare and distribute basic reports of customer activity
    • Translating materials for our support page, newsletters and other customer-facing communication
    • Periodic travel with other employees to help organize company international and country events
    • Support special projects that may be outside the standard customer support responsibility

    Requirements

    • Fluency in German, Swedish - nice to have (knowledge of more than one is an advantage)
    • Very good command of English is a must
    • Customer service oriented with strong focus on customer satisfaction
    • Professional telephone & email etiquette
    • Being able to learn and implement quickly
    • Ability to manage several tasks and projects at once
    • Self-motivated with willingness to learn new skills
    • At least 1 year of professional experience (preferably in customer support and/or online sales)
    • Knowledge of hemp industry is a plus

    We offer you:

    • Full-time employment contract
    • Competitive benefit package (incl. private healthcare, sports card, fresh fruit and great coffee)
    • Working for the world’s biggest company in the industry
    • Possibility to work in a highly professional, stimulating and challenging work environment of a multinational Company with friendly and supportive company culture
    • Long-term career prospective, training and development programs
    • Competitive salary with bonus opportunity based on company performance
    • Fresh, newly set up office in Warsaw