Customer Service Representative with German

Kyndryl Global Service Delivery Center Sp. z o.o.

  • Wrocław

    Wrocław, Lower Silesia
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work

Your responsibilities

  • Care of clients basic IT issue

  • Ensure consistent productivity and quality of service

  • Maintain customer satisfaction

  • Handle and assist second level teams with problem determination

  • Escalate queries when required to appropriate personnel

  • Minimize outbound call duration and quantity

  • Monitor ticket queues

  • Escalate any issues as soon as they arise to the appropriate contact

  • Identify knowledge management gaps and drive closure

  • If it seems complicated to you- don’t worry – we will teach you!

Our requirements

  • High communication skills, customer attitude

  • Willingness to learn

  • Responsiveness and flexibility, teamwork skills, high motivation, learning skills

  • Advanced German

What we offer

  • Of course, you can also take advantage of other great offerings:

  • Private health card

  • Life insurance package

  • Multisport Card

  • Discounts for Kyndryl employees

  • A wide range of benefit options for parents and children

  • Sports activities and team events

  • Free language courses & many personal development possibilities

  • Employee referral program

  • Mindfulness and Yoga Classes

Kyndryl Global Service Delivery Center Sp. z o.o.

Kyndryl is a market leader  that thinks and acts like a start-up. We design, build, manage, and  modernize the mission-critical technology systems that the world depends  on every day. So why work at Kyndryl? We are always moving  forward – always pushing ourselves to go further in our efforts to build  a more equitable, inclusive world for our employees, our customers, and  our communities. We invest heavily in you – not only through learning,  training, and career development, but also through the flexible working  practices and stellar benefits that help you grow and progress  long-term. And we give back – from planting 90,000 trees in our first 3  months as part of our One Tree Planted initiative to the Corporate  Social Responsibility and Environment, Social and Governance practices  embedded within everything we do, we are committed to powering human  progress in an ethical, sustainable way.

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