Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyCustomer Service Representative with German
Kyndryl Global Service Delivery Center Sp. z o.o.
Wrocław
Wrocław, Lower Silesia- offer expired 2 months ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- hybrid work
Your responsibilities
Care of clients basic IT issue
Ensure consistent productivity and quality of service
Maintain customer satisfaction
Handle and assist second level teams with problem determination
Escalate queries when required to appropriate personnel
Minimize outbound call duration and quantity
Monitor ticket queues
Escalate any issues as soon as they arise to the appropriate contact
Identify knowledge management gaps and drive closure
If it seems complicated to you- don’t worry – we will teach you!
Our requirements
High communication skills, customer attitude
Willingness to learn
Responsiveness and flexibility, teamwork skills, high motivation, learning skills
Advanced German
What we offer
Of course, you can also take advantage of other great offerings:
Private health card
Life insurance package
Multisport Card
Discounts for Kyndryl employees
A wide range of benefit options for parents and children
Sports activities and team events
Free language courses & many personal development possibilities
Employee referral program
Mindfulness and Yoga Classes
Kyndryl Global Service Delivery Center Sp. z o.o.
Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you – not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back – from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.