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Customer Service Representative with Japanese


  • Warszawa, Masovian
  • offer expired 2 months ago
  • contract of employment, B2B contract
  • full-time
  • specialist (Mid / Regular)
  • full office work, hybrid work


Trakt Lubelski 191



Your responsibilities

  • Take incoming calls from customers and listen to their concerns, complaints, and questions carefully.

  • Always handle the resolution of cases in a professional manner and take notes on customer comments and concerns.

  • Connect customers and vendors to the appropriate department if you are unable to assist them adequately with their needs.

  • Meet with customer service supervisors regularly, to discuss performance and set new goals.

  • Review recordings of calls and identify key areas that can use improvement.

  • Respond to client email inquiries in a timely and polite manner.

  • Send company emails to customers who have expressed interest in services.

  • Process both, telephone and written customer inquiries (inbound and outbound);

  • Attend scheduled training sessions, in order to expand your skillset and knowledge of company procedures.

  • Follow up and contact clients with open issues and update account information in the system, once the case is solved.

Our requirements

  • Native proficiency in Japanese

  • Knowledge of English language

  • Working experience as a call center representative (retail, logistic, back -office operations, sales, financial or payment services, or in a call center environment with customer service via telephone, email and/or face-to-face)

  • Knowledge of Office programs (MS Office)

  • University degree or equivalent

  • Strong communication and problem-solving skills

  • Ability to work in a team

  • Capacity to work in a fast-paced environment

  • Attention to details

  • Ability to cope with stressful situations


  • Familiarity/comfort level working with software and hardware

  • Experience with general technologies, IP and networking, Microsoft Windows OS.

  • Knowledge of a third language (i.e.: German / Spanish / Italian / French / Polish)

What we offer

  • Pleasant work environment

  • Teamwork culture

  • Professional development opportunities

  • Work schedule – full-time

  • Part-time remote work possible


We are an established company seeking a self-confident, reliable, and friendly customer service representative. In this role, you will be responsible for interacting with and handling the requests of our customers. In the client services department, you will team up with other representatives and managers to set productivity goals and work diligently towards meeting them. To perform this job, you must be comfortable with speaking for extended periods of time and have a teamwork spirit.

Global Primex is an innovative, dynamic company always looking forward to working with motivated individuals who pursue their career with us. If you believe you have what it takes to keep our clients satisfied, we would be interested in making you a part of our team.