sharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyCustomer Service Representative with Portuguese - Contact Center
Amway Global Business Services
- Kraków, Lesser Poland
- offer expired over a month ago
- contract of employment
- full-time
- specialist (Mid / Regular), junior specialist (Junior)
- remote recruitment
Amway Global Business Services
Pawia 21
Stare Miasto
Kraków
Your responsibilities
Manage business queries and inbound phone calls (70% phone calls & 30% emails)
Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
Process requests and update data in our database
Document interactions in our ticket system
Help with the implementation of new IT solutions
Generate innovative ideas and solutions that will improve customers satisfaction
Assist other team members to leverage and develop their capabilities
Contribute to projects in various departments outside of regular responsibilities
Our requirements
Enthusiastic, communicative approach and willingness to support our customers
Portuguese language at C1/C2 level is a must, together with English at minimum B2 level
Excellent knowledge of an additional European language on full professional proficiency
Courage to face new challenges and opportunities
A great approach to teamwork and focus on internal and external customers
Experience in customer service will be an asset
What we offer
Online recruitment process
Hybrid Work model (3 days from office and 2 days from home)
International and multilingual team environment
Relocation package for candidates outside Poland
Private medical care in LuxMed Group
MyBenefit Cafeteria Platform (with Multisport card available)
Group Life Insurance after probation period
Language courses co-financed by us
Employee discount for high-quality Amway products
Various portfolio of internal&external training (1-month induction training, access to the e-learning platform, professional certifications
Possibility of growth inside of the organization
Company events and office initiatives
A family atmosphere with no formal dress-code
Home-like office in the heart of Krakow (High 5ive, Pawia street)
Benefits
private medical care
sharing the costs of professional training & courses
life insurance
corporate products and services at discounted prices
integration events
no dress code
Purpose of the role:
The Customer Service Representative will interact with Amway Business Owners and Amway customers by addressing inquiries and resolving complaints, providing a high level of customer support on a specific product or service.
In our Contact Center Department, we support 27 European markets with the help of people from all over the world, which makes us a truly multinational team.
Amway Global Business Services
Amway is a large multinational family-owned consumer goods company and the leading direct selling company worldwide. Amway offers more than 450 high-quality products and innovative solutions in the categories of nutrition, beauty, and home care exclusively through independent distributors and the own webshop. The company was founded in 1959 in Ada, United States, and operates in more than 100 countries generating revenue of 8.1 billion USD in 2020. Amway’s top-selling brands are Nutrilite™ vitamin, mineral, and dietary supplements, ARTISTRY™ skincare and color cosmetics, and eSpring™ water treatment systems.
We believe in your potential. Here you can work with truly exceptional people, gain experience within an international environment, develop your skills, try new things, and contribute to various projects outside of your regular responsibilities. You can participate in many integration events or gain knowledge via our Internal Training Program, Language Training, Amway University and get certified.
In 2019 we were awarded as Best Work Place in Poland by Great Place to Work®.