Customer Service Representative with Romanian – Contact Center

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 2019-05-16
  • Ważna jeszcze 27 dni (do 2019-06-15)

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Based in Ada, Michigan, Amway is one of the world's leading direct sales companies. We operate in more than 50 countries around the world offering a variety of products: health, beauty and home care. Amway Business Services Center was established in March 2010 to provide state of the art service to corporate operations across Europe, India and Africa. From graduates to highly qualified experts we hire the best professionals in the fields of Finance, Customer Service, Marketing, IT and HR. Here, you have the opportunity to add value and be valued – to achieve your professional goals and work with truly exceptional people. We believe in your potential, we inspire your achievement and we value your talents.


    Currently we are looking for a person for the position of:

    Customer Service Representative with Romanian – Contact Center
    Location: Kraków

    Key Activities:

    • Managing customers’ business needs over the phone
    • Processing customers’ requests and updating data in the computer systems
    • Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)
    • Generating innovative ideas and solutions that will improve customers satisfaction
    • Contributing to projects in various departments outside of regular responsibilities
    • Assisting other team members to leverage and develop their capabilities

    Profile we look for:

    • Enthusiastic, communicative with willingness to support our customers 
    • With excellent knowledge of Romanian and English
    • Knowledge of other European languages will be an asset
    • Not afraid of facing new challenges or opportunities
    • With enthusiastic approach to team work and focus on internal and external customers
    • Knowledge of MS Office applications, especially Excel and PowerPoint is needed
    • First working experience will be a huge asset for us

    What we offer:

    • Attractive office location in Krakow City Center (Opolska street)
    • Numerous company events (family picnics, Christmas parties, Carnival balls, Away Days, International and Product days)
    • International team environment
    • Benefits: Private medical care, MyBenefit, Life insurance
    • Fresh fruits every Monday
    • Employee training (induction training, “Amway University” portfolio, language training, professional certification)
    • Product discount
    • Relocation package for candidates outside Poland
    Send your application via the "Apply" button.