Oferta pracy

I hereby agree for processing my personal data provided in my CV, which I provide voluntarily, and which go beyond the scope of personal data that an employer may request from a candidate under the provisions of the Labor law, by Kannaway Europe Sp. z o.o., seated in Blizne Łaszczyńskiego 05-082, Przemysłowa 6, for the purpose of this recruitment process.
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Kannaway Europe Sp. z o.o.

Customer Service Representative with Slovak

Kannaway Europe Sp. z o.o.About the company

  • Warszawa

    Warszawa, Masovian
  • Valid for 23 days
    until: 07 May 2021
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Handling queries from customers and/or representatives by email and telephone

  • Preparing simple customer-activity reports

  • Translating short materials for our support page, newsletters and other customer-facing communication

  • Attending training, and staying informed about the new procedures, products and services to ensure the quality of service when dealing with customers

  • Occasionally: travelling with other employees to help organize company international and country events

Our requirements

  • Fluency in Slovak (min. B2+/C1)

  • Fluency in English both spoken and written

  • Knowledge of Polish or any other language will be an asset

  • Customer service oriented with strong focus on customer satisfaction

  • Professional telephone & email etiquette

  • Being able to learn and implement quickly

  • Ability to manage several tasks and projects at once

  • Self-motivated with willingness to learn new skills

  • At least 1 year of professional experience (preferably in customer support and/or online sales)

  • Knowledge of network marketing and hemp industry is a plus

What we offer

  • A full-time employment contract

  • Competitive salary 3500-5500 zł net with bonus opportunity

  • Long-term career perspective

  • Opportunity to work in a multinational, stimulating and challenging work environment

  • Friendly, open and supportive company culture

  • Comfortable work space including - new laptop, 2 additional screens and accessories

  • Team retreats and dinners (post pandemic)

  • Other benefits include: private healthcare, Multisport, free products monthly, fresh fruits, parking space

  • Remote work opportunities

Kannaway Europe Sp. z o.o.

Kannaway is a company of firsts. We are a leading online retail company that has pioneered hemp-based wellness, body-care and lifestyle products. Kannaway was founded in 2014 and is headquartered in San Diego, California. The European branch opened late 2017 and is experiencing fast growth. We serve customers all across Europe from a service centre in Warsaw and are currently strengthening our team.

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Your opportunity with us

Our mission is to create the best customer service in the industry. Period. We are looking for a Customer Service Representative with great energy to participate fully in supporting us to achieve our 2021 goals and strategy. The candidate we seek is not afraid to jump in and hit the ground running, is an excellent communicator and understands the importance of delivering excellence in customer service within a multi-cultural and multi-language environment.