sharing the costs of sports activities
Customer Service Representative
WrocławWrocław, Lower Silesia
- valid for 14 daysuntil: 11 Jun 2022
- contract of employment
- specialist (Mid / Regular)
- hybrid work
- remote recruitment
- запрошуємо працівників з України
ABOUT THE JOB
Reporting to the Sales Manager you will be responsible for facilitating and building strong customer relationships through providing continuous high-quality service and support. The Customer Service Representative will maintain an advanced working knowledge of sales policies, internal practices, and sales administration work instructions
This is a great opportunity for a dynamic person who is looking to develop within a growing and evolving organisation. You will work in a team environment, whilst also working cross-functionally to meet customer needs and demands.
The Customer Service Representative is responsible for the entire aftercare of customer service with a key focus on:
• Providing excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests
• Responding to customer inquiries in regards to order information, product availability and the delivery status
• Investigate and resolve customer issues in alignment with company policies and procedures
• Process and complete incoming orders; managing internal communication on pending orders
• Enter customer and vendor pricing into the databased to support sales quotes and customer purchase orders
• Process material returns as requested by the customer
Previous experience within a Sales and Customer Service role
Proven ability to work well within a team environment to produce positive results
Strong verbal, written communication, and presentation skills, with emphasis in Quality and Customer Service
Excellent organisational and time management skills with a strong follow through to handle multiple tasks at once
Strong competency of working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel
Maintain clear and accurate data entry, documentation, and reporting skills, as required
Excellent relationship building skills both internally and externally
What we offer
In return we will offer you an exciting package that includes a great salary, benefits and more. But most importantly we will offer you the chance to become part of our Incora Story.
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
coffee / tea
employee referral program
CUSTOMER SERVICE REPRESENTATIVE
We are seeking a Customer Service Representative for our location in Wroclaw to manage the aftercare of customer service, supporting on time delivery of orders and responding to customer queries.
Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission-critical.
With a strong foundation in the aerospace and defence markets, we also utilise our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.
We pride ourselves on offering:
Greater customer value
Trusted supplier relationships
Business growth and operational efficiency
Our people make us unique, and we offer an Outstanding Colleague Experience.
We live by our values: Courage, Collaboration and Commitment and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.