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Customer Service Representative

  • Wroclaw, Wrocław, dolnośląskie
  • Specjalista
  • 12.02.2015

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Credit Suisse is a global financial services company providing Private Banking & Wealth Management products and services, and Investment Banking services and expertise to companies, institutions and high-net-worth clients around the world. We are active in more than 50 countries and employ more than 46,000 people.

    With a presence in Poland since 2007, Credit Suisse is committed to growing our businesses here. Located in Wroclaw’s central business district, the Credit Suisse Center of Excellence (CoE) is one of our largest offices in Europe and a key pillar of Credit Suisse’s offshoring approach that leverages our global talent base and maximizes the efficient use of the bank’s resources.

    Customer Service Representative
    Wroclaw, Wrocław
    Nr ref.: 049884

    Description

    The role is within the FID Sales Support team – a part of the Trade Validation and Control department. The function provides post execution operational support to the Fixed Income business around the trade allocation, confirmation and affirmation process. It is a client facing team who liaise with global institutional clients who are on boarded with Credit Suisse Securities Europe Ltd (CSSEL).  All global Fixed Income markets where CSSEL are signed off to transact are covered.  It is a high volume, demanding processing environment where strong prioritization and decision making skills are a must. Dealing with varying levels of corporate titles both internally and externally is necessary and therefore requires both excellent written and verbal communication skills.

    Shift Pattern 9.00-17.30  and 11.00-19.30

    Description

    • Excellent verbal and written communications skills in English,
    • BA/MA degree,
    • Strong communication skills at all levels of organization
    • Ability to prioritize tasks
    • Ability to work under pressure and deliver great results to tight deadlines;
    • Strong communication skills at all levels of organization
    • Strong team player who collaborates with colleagues and demonstrates flexibility and adaptability
    • Analytical thinking
    • Knowledge of Cash Equity trade flows and Sales Support processes would be an asset

    We offer

    • Private medical care
    • Life insurance
    • Saving scheme
    • Classroom and online courses
    • Day nursery/kindergarten allowance
    • Parking allowance
    • Multisport card
    • Cinema tickets
    • Relocation package
    • Fantastic career progression opportunities


    Dear Applicant, please note that Credit Suisse may perform candidate’s background check during recruitment process, to the extent permitted by law, therefore please ensure your CV is properly updated.

    If you apply for this role this means you agree with the following statement:

    “Through my application for a role with Credit Suisse (Poland) sp. Z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment. Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws [Dz.U] No. 133, item 883)”. I authorize Company to process my personal data for future recruitment processes.

    Furthermore, I authorize Credit Suisse Group AG and its’ affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.

    Credit Suisse and affiliates registration details.-

    Credit Suisse (Poland) sp. Z.o.o                                               Registered office - Rondo ONZ street, 00-124 Warsaw
    Credit Suisse Group AG                                                           Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its’ affiliates
    Taleo (UK) Limited                                                                  Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,
    Cut-e AG Kleiner Burstah 12                                                   Registered office - 20457 Hamburg, Germany and
    Milch & Zucker The Marketing & Software Company AG     Registered office -  Küchlerstraße 1, 61231 Bad Nauheim “