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Customer Service & Sales Relations – EU Citizenship

Polaron Language Services PTY LTD

  • Lesser Poland

    Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • home office work
  • Immediate employment
  • More than one vacancy
    vacancies: 2
  • remote recruitment

Your responsibilities

  • Ensure customers are provided with the highest level of service within specific guidelines and strict processes.

  • Make outbound calls to qualified leads and receive inbound calls from prospective clients.

  • Identify prospective client’s needs, bringing to life the products on offer.

  • Achieve set conversion rates and sales targets.

  • Generate warm referrals and leads for other segments of the business.

  • Accurately record all interactions with customers in electronic form through CRM database.

  • Maintain and update customer information as required.

Our requirements

  • Resonate with the sales functions.

  • Have the aptitude to work in a target driven environment.

  • Possess strong work ethic.

  • Excellent communication skills

  • Fluent in English - C1 (written and spoken)

  • Analytical thinking skills and attention to detail

  • Demonstrated ability to take ownership of the work

  • Basic knowledge of Microsoft Office (Excel, Word, PowerPoint)

  • Minimum 2 years' experience in a customer service-based role preferred

  • Professional level of German or Czech/Slovak advantageous

What we offer

  • Remote working arrangement

  • Flexible working hours

  • Competitive salary package

  • Opportunity for advancement within the company

  • Work in an international company with an established position in the market

  • Friendly and professional atmosphere

  • Professional development opportunities

  • Language learning offered (English and German)

  • Dedicated training given in citizenship pathways and client eligibility process

About Us

Polaron is the world's largest and oldest EU citizenship company. With our head office in Melbourne, Australia, and several international outposts, including in US, Poland, and the Czech Republic, we work with clients from around the globe, reconnecting them with their European heritage and helping them reclaim their EU citizenship.

We currently have an opening for a Customer Services and Sales Relations role. We are looking for an energetic, autonomous, highly motivated individual who is also a self-starter, to support the organization’s customer service and sales relations functions for the citizenship arm of the business. This position will require you to liaise with both direct and indirect reports in offices based in Australia, Europe and North America.