Ta oferta pracy jest nieaktualna od 1229 dni. Sprawdź aktualne oferty pracy dla Ciebie

Customer Service Specialist (e-auctions) German Speaker

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 10.02.2015

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    top

    Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.

    Currently, to our Business Process Outsourcing Center in Kraków we are looking for candidates for the position of:

    Customer Service Specialist (e-auctions) German Speaker

    Miejsce pracy: Kraków
    Pracuj/CSS/(e-auctions)/Ger/KRK
    Position purpose

    We are now looking for a candidate to support mainly our German-speaking customers and English-speaking when needed. The position is located at the Capgemini Office in Cracow, Poland.

    Main accountabilities

    The role involves resolution of support issues as well as execution of services to assist internal and external stakeholders. You act as the main interface and communication channel during the complete source incident request life cycles.

    You will be part of the Support Team in Poland which consists of motivated and skilled persons who provide 1st and 2nd line support.

    • Execution of services to assist internal and external stakeholders
    • Prepare and manage eAuctions and do all the sign off documentation
    • Phone support and train suppliers
    • Be part of main release projects as the application responsible of the team 
    • Lead customers in using efficiently all functionalities of Client applications 
    • Work with continuous improvements of internal processes, routines and the development of new services for our customers
    Requirements
    • Fluency in German
    • Very good English skills
    • Experience in customer service
    • Open-minded and positive
    • Strong social and communication skills with focus on quality and time
    • Client and value adding mind-set 
    What we offer
    • You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
    • You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
    • You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
    • You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
    • You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)


    Interested candidates are invited to apply online or send CV to RecruitmentBPO.pl@capgemini.com.

    Please include reference number in the subject of your message.


    Please be advised that Capgemini Poland Sp. z o.o. located in Warsaw, Al. Jerozolimskie 96, is the controller of personal data provided by you in the recruitment applications. Your personal data will be processed in accordance with the Personal Data Protection Act of 29 August 1997 (Journal of Laws2002, No. 101, item. 926 with further amendments) for the purpose of existing and future recruitment processes. Please be advised that in scope of recruitment process your personal data will be processed by the controller and sub-processors located outside European Economic Area including India’s entity. Data processing might include voice recording. Data submission is voluntary. Every person has the right to access their data in order to correct it or delete it”

    Please include following statement in your application:                                                                                                 

    "I hereby authorize Capgemini Poland Sp. z o.o. to process my personal data included in my job application and voice recordings for existing and future recruitment processes (in accordance with the Personal Data Protection August 1997, Journal of Laws 2002, No. 101, item. 926 with further amendments).I also authorize Capgemini Poland Sp z o.o. to sub-process my personal data outside European Economic Area including India’s entity, which may also include Capgemini’s clients within and outside of EEA."

    We protect your privacy. We kindly inform you that we contact only chosen candidates.The recruitment process is conducted in accordance with the principles of equal treatment in employment, Labor Code, Chapter IIa, Art. 183a– 183e.

    Employment Agencies Register – 9595

    bottom