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Customer Service Specialist (Field Service Engineer)

Waters Spółka z o.o.

  • Warszawa

    Warszawa, Masovian
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • full office work

Your responsibilities


Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Customer Service Specialist (Field Service Engineer) based in Warszawa (Warsaw) to support the very successful growth of our businesses across Poland.

Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.

As Customer Service Specialist, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrates a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.


• Deliver high quality service and support to customers, both face to face and remotely.

• Carry out routine maintenance, emergency repairs and general technical support for users of Waters products in Poland.

• When on customer site through diagnostics or observation ensure compliance to relevant legislation surrounding the product and its use.

• Provide training and guidance to customer to ensure they maintain compliance and ensure the smooth safe operation of Waters equipment in their laboratories.

• Manage the customer relationship and liaise as appropriate with the relevant sales account manager for the customer, ensuring key focus on the customer and their needs are met.

• Effectively manage own dispatch, customer calls, administration and inventory ensuring you optimize your time and delivery against the metrics set within the business.

• Follow Waters HSE, quality and code of conduct with diligence and ensure that HSE requirements of customer sites are adhered to (in particular any Protective Personal Equipment is worn and in good condition). Work effectively across the matrix structure of the business and within the Eastern European Region

• The role may require overnight stays and provision of on-call service to facilitate support of customer environments and specific customer projects that fall outside of normal working hours.

• This person must hold a valid passport and be prepared to travel abroad not only during working hours but also occasionally at weekends.

Our requirements

  • Demonstrates a “can do” attitude and presents themselves as an “ambassador” of Waters in the most professional way.

  • Qualified to degree level in a life-science related discipline or highly demonstrable experience in LC/MS.

  • An understanding of HPLC, UPLC, MS and an understanding of GMP/GLP requirements.

  • A good communicator with a high level of customer focus, who enjoys personal interaction and relationship building with key customers on routine service matters.

  • Will work under supervision and support of others and embrace training and support to facilitate continuous learning of Waters products, services and customer satisfaction methodologies

  • Self-motivated with good organizational/time management skills and ability to work with minimum supervision.

  • A methodical approach to problem solving.

  • Effective fault finding in areas of chemistry applications, mechanical and electronic products.

  • Ability to work under pressure against tight deadlines.

  • An ability to identify and lead a customer enquiry established whilst on site through to the sales team.

  • Continuous development of product/software knowledge.

  • A clean driving license (category B) and passport will be required, together with a disclosure of any criminal convictions. Our customers work in sensitive and confidential government areas.

  • Spoken and written Polish and English is a must.

What we offer

  • Interesting and challenging position in international company.

  • Stable employment.

  • Very friendly atmosphere, support and respect.

  • Opportunities for training and development.

  • Medical and sport packages.

  • Employee life insurance.

  • Other social packages.

  • Company car.

Waters Spółka z o.o.

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

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