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Customer Service Specialist - French Speaker

International Paper Global Business Services CenterAbout the company

  • Lubicz 23, Kraków
    Kraków, Lesser Poland
  • Offer expired 14 days ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

International Paper Global Business Services Center

Lubicz 23

Kraków

Your responsibilities

  • Cooperate in different languages with European customers via phone and email on a daily basis. It’s important to us that team members cooperate and support each other, providing back-up as necessary

  • Be responsible for servicing our long-standing customers in Europe. You will answer their questions, manage their purchase orders and ensure their satisfaction with our service. Through this, you’ll have a strong influence on the relationship that we have with our customers which is crucial for our success as a company

  • Cooperate with internal departments of International Paper, and you’ll become knowledgeable in logistics processes such as demand, production, and planning transportation. You will also learn about pricing, sales and marketing-related processes in order to successfully manage your customer accounts

  • Have the opportunity to use your analytical skills

Our requirements

  • Fluent knowledge of French

  • Good knowledge of English and Polish

  • Action and detail orientation

  • Eagerness to work in a team environment

  • Ability to learn quickly

  • Eagerness to make your own decisions

  • Ability to multitask and process high volume of data accurately and efficiently

  • Good analytical skills

  • Good organizational skills

  • No previous experience is required; university bachelor or master degree would be sufficient

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • corporate library

  • coffee / tea

  • leisure zone

  • pre-paid cards

  • shopping coupons

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • family picnics

International Paper Global Business Services Center

At IP GBSC we provide a variety of advanced, value-added services within one of the world’s most respected packaging, pulp and paper companies.

We help people receive sustainable and recyclable products they depend on every day. Learn more at IPkrakow.com

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Why is this job for You:

The European Customer Service Center’s mission is to deliver exceptional customer service to our European customers. You will be the link between your customers and IP’s internal departments. You’ll serve as an ambassador for your customers and the relationship you build with them will be critical to the company’s commercial success.