Oferta pracy

Customer Service Specialist (German Speaker)

Tenneco Automotive Eastern Europe Sp. z o.o. (Gliwice)

  • Bojkowska 59B, Gliwice
    Gliwice, Silesian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work

Tenneco Automotive Eastern Europe Sp. z o.o. (Gliwice)

Bojkowska 59B

Gliwice

Your responsibilities

  • Analyze historical data to continuously improve forecast accuracy (past sales, trends, seasonality),

  • Communicate changes in the demand plan to management & Supply Control Department,

  • Collaborate with Supply Chain Engineering on best practices, working methods, supply chain optimization,

  • Communicate with customers in English and German,

  • Analyze customer orders and further process them,

  • Solving day–to–day issues with customers,

  • Create and maintain correct sales data in the system (SAP),

  • Create sales and shipping documentation,

  • Manage and coordinate customers’ transport and packaging,

  • Active cooperation with the New Launch team with new projects(send parts outside of the system, manage customer portals – orders, deliveries, and others. Creating material master, scheduling agreements, giving input to IT team for EDI connection, etc.),

  • Cooperate with other departments (Finance, warehouse, quality, new launch, etc.),

  • Cooperate with custom agencies with export documents,

  • Intracommunity sales of goods,

  • Monitor and keep a high level of customer scorecards,

  • Monitor and keep shipping costs (premium freights, packaging) on the optimal level.

Our requirements

  • Bachelor or Master’s degree in Business, Logistics, Supply Chain, or related,

  • At least 1-2 years of related experience within the supply chain (Material Planning, Demand Planning, Customer Service, etc.),

  • SAP (or the other ERP system) knowledge,

  • MS Office knowledge,

  • Fluent in English,

  • Good command of German,

  • Strong customer orientation,

  • Outstanding verbal and written communication skills,

  • Ability to work under time pressure,

  • Team-oriented attitude,

  • If you do not meet all criteria but find yourself a motorization enthusiast, do not hesitate to apply! We are eager to talk to you!

What we offer

  • Employment stability,

  • Remarkable opportunity to gain experience by working in a dynamic and international environment,

  • Further development opportunities,

  • Referral bonus program,

  • The employee recognition program,

  • Attractive salary, bonuses, and benefits package including Luxmed medical package, sport package OK System, entertainment events, and many others,

  • Social benefits found,

  • Skills development budget.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • parking space for employees

  • extra social benefits