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Customer Service Specialist - German Speaker

International Paper Global Business Services CenterAbout the company

  • Lubicz 23, Kraków
    Kraków, Lesser Poland
  • Offer expired 22 days ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

International Paper Global Business Services Center

Lubicz 23

Kraków

Your responsibilities

  • Cooperate with European customers via phone and email on a daily basis

  • Work in team - it’s important to us that team members cooperate and support each other, providing back-up as necessary

  • Be responsible for servicing our long-standing customers. Answer customers questions, manage their purchase orders and make sure they are satisfied with our service

  • Cooperate with internal departments of International Paper, you’ll become knowledgeable in logistics processes such as demand, production, and planning transportation

  • Learn about pricing, sales and marketing – related processes in order to successfully manage your customers’ accounts

  • Have the opportunity to use your analytical skills

Our requirements

  • Fluent knowledge of German

  • Good knowledge of English and Polish

  • Ability to learn quickly

  • Action and detail orientation

  • Eagerness to work in a team environment

  • Eagerness to make your own decisions

  • Ability to multitask and process high volume of data accurately and efficiently

  • Good analytical and organizational skills

  • No previous experience is required; university bachelor or master degree would be sufficient

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • corporate library

  • coffee / tea

  • leisure zone

  • pre-paid cards

  • shopping coupons

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • family picnics

International Paper Global Business Services Center

At IP GBSC we provide a variety of advanced, value-added services within one of the world’s most respected packaging, pulp and paper companies.

We help people receive sustainable and recyclable products they depend on every day. Learn more at IPkrakow.com

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Why is this job for You:

You will have an opportunity to learn how we build and manage relationships with our long term customers. You’ll serve as an ambassador for your customers and the relationship you build with them will be critical to the company’s commercial success. You also will be the link between our customers and internal IP’s departments.

We have a very effective on-boarding process that will help you settle in and feel comfortable with the job and your customers. We will teach you about papermaking, our business processes and how to manage orders in our internal system.

We will provide you with development opportunities such as soft skills and technical training, our internal job shadowing program and foreign language classes. You’ll also have the chance to be involved in business projects or the implementation of process improvements

We are not a call center.