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Customer Service Specialist

AVANTOR PERFORMANCE MATERIALS POLAND SAAbout the company

AVANTOR PERFORMANCE MATERIALS POLAND SA

Generała Józefa Sowińskiego 11

Gliwice

Your responsibilities

  • Be available for customers by phone/mail/chat

  • Order management: registration, requirement and feasibility checks, communication to customers

  • Open order management: link with internal departments as QA, Supply Chain, Product Management and Manufacturing to fulfill customer requirements

  • Proactive communication with customers on any changes for order fulfillment

  • Receive and process complains

  • Support activities and campaigns

  • Provide customers with information regarding products, services, prices and delivery times

  • Handle reservations and contracts

  • Responsibility for invoicing activities

  • Order & shipment tracking

Our requirements

  • Very good English and German (min. B2)

  • Minimum one year of experience in similar position required, preferably in multinational large organisations

  • Possesses proven problem-solving skills

  • Excellent communication and telephone skills

  • Must be customer-focused

  • Practices attentive and active listening

  • Possesses organization and time management skills

What we offer

  • Private medical healthcare

  • Additional life insurance and social found access

  • Sport card (Multisport)

  • Food vouchers to our canteen and free beverages

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • drinks

  • extra social benefits

  • meal passes

AVANTOR PERFORMANCE MATERIALS POLAND SA

We set science in motion to create a better world.

From discovery to delivery, we are a trusted global partner to customers and suppliers in the life sciences, advanced technologies & applied materials industries.

Our Customer Service Representatives are the key liaison between our customers, our suppliers and our sales team. They take accountability to deliver an outstanding customer experience by entering and managing orders, working with suppliers and carriers to expedite urgent deliveries and facilitating discussions between our sales specialists and technical service teams. If you’re looking for a dynamic customer service environment, we’d like to talk to you.

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