Customer Service Specialist in Business Travel

Antal SSC/BPO

  • Płock

    Płock, Masovian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • hybrid work
  • Immediate employment
  • remote recruitment

Recruitment for

our client that develops and implements comprehensive talent mobility solutions for corporate and government clients worldwide.

Check an offer of our Client!

Your responsibilities

  • Resolve queries and escalations on a timely basis.

  • Demonstrate commitment, ownership and accountability across the services we provide to our internal and external customers to avoid any potential delays or cause an adverse customer experience.

  • Monitor customer inquiry and exception workflows regularly to ensure resolution within the defined SLA and KPI.

  • Communicate at regular intervals with the customer and / or stakeholder advising on the status of the request.

  • Identify and immediately communicate any potential red-flag or escalation situations.

  • Ensure all interactions and transactions are accurately and timely documented in business operation system for full transparency.

  • Focus on continuous learning and development.

  • Recommend process improvements changes based on business objectives.

  • Projects and / or tasks as assigned

Employer requirements

  • 2 years of experience in business operations \ customer experience \ customer service.

  • Excellent command of English (min. C1).

  • Demonstrate high levels of customer service and operational excellence.

  • Digitally focused with demonstrated comfort using multiple technology platforms as an integrated component of their day to day role.

  • Ability to multi-task and prioritize in a fast paced environment.

  • High attention to detail is critical.

  • Proficient in Microsoft Windows environment (Excel, Word, PowerPoint, Teams, SharePoint).

  • Career oriented individual looking for a long term association.

Optional

  • Bachelor’s Degree preferred, but not required.

What employer offers

  • Interesting career path in a dynamic global environment (the company is one of the leaders in their industry)

  • Taking part in transition of business processes within Customer Service Operations

  • Competitive salary and incentive plans

  • Comprehensive benefits packages and wellness program

  • Hybrid work (80% home office, once a week work in the office)

  • Modern office in the centre of Warsaw (metro station: Rondo Daszyńskiego)

Antal SSC/BPO

Antal jest liderem rekrutacji specjalistów i menedżerów oraz doradztwa HR. Marka obecna jest w 35 krajach, w Polsce działa od 1996 roku. Biura w Warszawie, Wrocławiu, Krakowie, Poznaniu oraz Gdańsku prowadzą projekty w Polsce i za granicą, dla największych globalnych oraz lokalnych przedsiębiorstw z wszystkich sektorów gospodarki.

Zespół Antal SSC & BPO dedykowany jest procesom rekrutacji w centrach usług wspólnych oraz kompetencji technicznych lub menedżerskich, jak i projekty wolumenowe, polegające na budowaniu nowej struktury lub nowego zespołu w bardzo krótkim czasie. W skład dywizji Antal SSC & BPO wchodzą podzespoły specjalizujące się w rekrutacji na stanowiska: Finance & Accountancy, Banking Operations, Payroll/HR, Legal Operations, Customer Service / IT Helpdesk, Purchasing, Supply Chain.

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