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Customer Service Specialist - IT helpdesk

  • Łódź, łódzkie
  • Specjalista
  • 06.02.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Hemmersbach provides IT services globally. With more than 2,500 permanent employees in 34 subsidiaries we offer our services in over 190 countries worldwide.

    For our newly created international Global Service Desk Team we are seeking the following:

    Customer Service Specialist / IT helpdesk

    Location: Poland,  Łódź


    Would you like to gain experience in IT area?

    Would you like to participate in shaping our new team spirit?

    If your answers are YES, apply to Hemmersbach!


    Our requirements:

    • Fluent German (C1) and Very good English (B2)
    • Previous experience with remote support for international clients
    • Strong organizational skills with ability to prioritize effectively
    • Readiness to work on shifts (8 hour shift, 24/7)
    • Excellent communication skills and ability to interact professionally with a diverse group of clients

    Your main responsibilities:

    • Providing remote 1st line support to end-users
    • Analyzing problems related to software and hardware & putting correct resolution in place
    • Opening, closing & monitoring of the incidents in the ticketing system
    • Contacting with the end-user via phone, e-mail & chat
    • Updating knowledge articles

    We can offer you:

    • Attractive salary
    • Welcoming and friendly work environment within young team
    • Possibility to contribute to the newly created international Global Service Desk team
    • Stable work in flexible and open company
    • Necessary trainings to prepare you for the position
    • Permanent support in daily tasks
    • Multisport and medical care package
    • Group insurance

    Would you like to join our team? Please send your CV in English: 

    Please add a statement: „Wyrażam zgodę na przetwarzanie moich danych osobowych  dla potrzeb rekrutacyjnych Hemmersbach GmbH & Co. KG (zgodnie z Ust. z dn. 29.08.1997r. o Ochronie Danych Osobowych, Dz. U. nr 133 poz.883).”

    We kindly inform you that we will contact only with the selectes candidates.