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Customer Service Specialist

Praesidiad LimitedAbout the company

  • Katowice

    Katowice, Silesian
  • Offer expired 18 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Being the contact person between the client and the company to guarantee an optimal customer service from order till delivery

  • Analyse and place orders received from customers in ERP system

  • Check inventory to make sure requested product is available

  • Confirm the order status to Customers

  • Cooperate with external sales in their relations with clients

  • Provide internal and constructive feedback on process improvements to develop a better customer experience

Our requirements

  • Min. 1 year experience as a Customer Service Specialist or similar position

  • High level of customer orientation towards internal and external clients

  • Fluent written and verbal communication skills in English and at least one of following languages: German, French, Italian, Dutch

  • Proficiency in MS Office

  • Practical knowledge of ERP systems (IFS or SAP knowledge is highly desirable)

  • Exceptional written and verbal communication skills

  • Excellent organizational and time management skills

What we offer

  • Employment contract with attractive compensation

  • Stable employment

  • In a successful organization

  • Work in Creative and Friendly International Team

  • Multisport card

  • Private medical care

  • Group insurance

  • Opportunity to grow interesting career path

Praesidiad Limited

PRÆSIDIAD is the home to global brands (Betafence, Guardiar, Hesco and Essia), which specialize in the security, defence and protection of people and assets around the world. Each day, millions of people are at work in the trust that PRÆSIDIAD products are protecting their lives and livelihoods from domestic and global threats and natural disasters. Our goal is to deliver innovative products that inspire confidence, so that people are able to live and work each day in confidence.

If you are a person who knows how to create and shape customer experience with professionalism and passion, then we are looking exactly for you!

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By joining our team you gain:

  • Opportunity to develop your skills and qualifications, take on new challenges and reinvent yourself within the company

  • Possibilities to grow your expertise within the newly built structures of Customer Service Centre

  • Work in multitasking team which performs different type of activities and provides full service for the Client

  • Contact with clients and experts across all business areas around the world will give you a chance to use your language capabilities on day to day basis

  • Dedicated onboarding program, training plan and all support needed in initial period

  • Work in a creative and friendly international team in a growing Shared Service Center structure

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