Pracuj.plsharing the costs of sports activities
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Aktualne oferty pracodawcyOferta z szybkim aplikowaniem
co to?
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Customer Service Specialist
PayComplete
Koninko (pow. poznański; gm. Kórnik)
Koninko (pow. poznański; gm. Kórnik), Greater Poland- offer expired a month ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- full office work, home office work
- remote recruitment
Your responsibilities
Serves as the gateway for the acceptance and resolution of all customer support requests.
Log and correctly classify all customer support requests.
Provide the end customer with first line technical support with the objective to remotely resolve customer support requests wherever possible at the customers full satisfaction.
Coordinate spare parts orders for customer self-replacement.
Initiate onsite visit by Field Service Technicians as required to resolve machine issues.
Monitor incoming customer support requests and open service tickets for SLA expiration.
Make outbound calls and take inbound calls to/from the Field Service Technicians to support their daily machine visits.
Ensure all non-service related calls from customers are promptly identified, appropriately logged and passed on to the correct person/department manager for attention e.g. complaint, customer requirement for stock, sales, billing query.
Log all Field Service Technicians visits to customer sites for routine servicing and maintenance agreements.
Record all customer comments and complaints and ensure their escalation to the correct team for resolution, and, where necessary after resolution, make a courtesy call to the customer.
Assist with any Customer Success Projects that might be introduced
Our requirements
Language Requirements: English and French - must have
Minimum of one to two years’ experience in the area of Customer Service or Phone Support preferred
Good basic PC literacy, keyboard proficiency
Good understanding of geographical areas and ability to utilize mapping tools for assigning work orders
Understanding of Windows-based applications/tools
Relationship building skills
Excellent communication skills, verbal and written as well as listening skills
What we offer
private medical care
fuel allowance
working in a dynamic environment
remote work opportunities
Benefits
private medical care
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
fruits
fuel allowance
parking space for employees
extra social benefits
pre-paid cards
holiday funds
christmas gifts
charity initiatives
Main Purpose
To act as the first point of contact for our customers, coordinating a range of service requests,
responding to customer issues via phone or email. Ensuring the customer receives the best
possible service when logging service calls. In addition to logging the calls, you will also provide
first level technical support and act as customer liaison providing updates on the progression
of their call. You will also be required to liaise with internal departments to ensure the smooth
resolution of the issue. This role involves pro-active communication with customers, field
engineers and other parties. The Support Center Specialist is owning all calls from the moment
they are logged up to their resolution.
PayComplete
Jesteśmy globalną firmą technologiczną dostarczającą oprogramowanie, urządzenia i usługi do samoobsługowych transakcji finansowych i rozwiązań płatniczych. Dotychczas działaliśmy pod wspólną marką Suzohapp, a w wyniku wyodrębnienia i podziału obszarów dzialalności skupiamy się na rozwoju platformy softwarowej, która działa na szerokiej gamie urządzeń, od urządzeń przyjmujących gotówkę, po systemy dokonywania sprzedaży oraz technologie bezgotówkowe.
Zatrudniamy ponad 1000 pracowników. Posiadamy 24 biura na całym świecie i 3 zakłady produkcyjne.