Customer Service Specialist

Your responsibilities

• Cooperate in English with North American customers via phone and email on a daily basis. It is important to us that team members cooperate and support each other, providing back up as necessary.

• Be responsible for our long-standing customers in North America. You will answer their questions, manage their purchase orders and ensure satisfaction with our service. The relationship we have with our customers is crucial and you will have an impact on it.

• Cooperate with internal departments of Sylvamo and you will get to know logistics processes such as demand, production and transportation planning. You will also learn about pricing, sales and marketing-related processes in order to manage your customer accounts successfully.

• Have the opportunity to develop or utilize analytical skills you already have.

Our requirements

Why this is job for you

Our work environment is multinational, dynamic and many interesting challenges await you. We are proud of our upbeat, dedicated and professional employees.

We have a very effective on-boarding process that will help you settle in and feel comfortable with your role and your customers. We will teach you about papermaking, our business processes, and how to use the SAP system.

We will show you how we build and manage long lasting relationships with our customers and internal business partners, so that you can learn and develop your interpersonal and intercultural communication skills.

We will provide you with opportunities for development such as soft skills and technical training, an internal job-shadowing program and language classes. You will also have the chance to be involved in business projects or process improvement initiatives.

We provide free taxi home after finishing work on an afternoon shift (within the administrative borders of Krakow).

We have great social package including yoga classes, holiday financial bonus, Christmas bonus, LuxMed (available for your partner/children after trial period), cafeteria with Multisport card.

The Global Customer Service Center’s mission is to deliver exceptional customer service to our North American customers. You will be the link between our customers and internal departments. You will be the ambassador on your customers’ behalf, and your relationship with will be critical to our company’s commercial success.

Our work starts at 2pm, 3pm or 4pm to 11pm, 12pm or 1am (including 1hour of lunch), so that customers can reach us during their business hours. We offer full-time employment in the afternoon and evening hours, from Monday through Friday. Students welcome!