Customer Service Specialist

Frontiers Open Science sp. z o.o.

  • Kuyavia-Pomerania

  • offer expired 4 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Your responsibilities

  • Providing professional customer service to our authors, reviewers and editors by email and chat, supplying relevant and accurate information in a timely manner, building sustainable relationships with them.

  • Handling and resolving issues during peer review in a timely manner, collaborating with internal teams and external stakeholders on issues related to the peer review process.

  • Providing forward-thinking suggestions based on data, metrics and targets to improve the customer satisfaction.

Our requirements

  • Solid experience in a customer service support role.

  • Technologically savvy (familiarity with Salesforce would be a plus) and comfortable working in a dynamic environment that is constantly innovating and changing.

  • Target driven and results oriented, eager to learn and be accountable for your work, curious and self-motivated.

  • You enjoy finding solutions and delivering an exceptional service to our external stakeholders

  • You are an excellent team player and at ease collaborating proactively with your colleagues remotely.

  • You have strong communication skills as well as a positive attitude, and exceptional organizational skills

What we offer

  • With more than 50 nationalities represented in our global team, you will work regularly with teammates in other countries, and with our community of researchers, editors, and authors from around the globe.

  • Our mission to create solutions for healthy lives also extends to the working environment we provide for our employees.

  • Employees now have the flexibility to choose where they want to work, with remote working available on a part- or full-time basis.

  • All employees have access to LinkedIn Learning (and Pluralsight for our technology team), an annual personal learning budget, and dedicated L&D time.

  • We offer free online yoga classes, an employee assistance plan, access to the Headspace app, and four wellbeing days on top of your annual leave allowance.

  • Employees can dedicate three days each year to volunteer for a personal cause or through our volunteering partner platform, Alaya.


  • remote work opportunities

  • flexible working time

  • employee referral program

  • charity initiatives

  • extra leave

  • new technologies

The role

We are seeking driven and target-orientated Customer Service Specialists to provide professional customer service to our authors, reviewers and editors assisting them with technical queries and support with our processes such as granting extensions.

Application Process

  • Your application must include:

  • Your latest CV and a tailored cover letter

  • Your notice period.

Frontiers Open Science sp. z o.o.

Frontiers is an award-winning open science platform and leading open access scholarly publisher.

We are one of the largest and most cited publishers globally. To date, our 200,000 freely available research articles have received more than 1 billion views and downloads and 2 million citations. Our journals span science, health, humanities and social sciences, engineering, and sustainability. And we continue to expand into new academic disciplines so more researchers can publish open access.

Be part of the publishing revolution and help us transform the way research is published, evaluated, and communicated to the world.

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