Oferta pracy

Customer Service Specialist

Stanley Black & Decker

  • Łódź

  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Your responsibilities

  • Caring for the sales development through the implementation of "Order-to-cash" process (starting from the order, through his service; customer claim handling and execution)

  • Building and maintaining good relationships with internal and external customers and taking care of them; phone and e-mail contact with customers (update on delivery of products), answering product and service questions, solving logistics issues, participation in global productivity projects

  • Cooperation and coordination of operational activities with other departments of the company in terms of customer orders (local Sales and Marketing, Warehouse; Financial Controlling, Plannists, Transport Company)

  • Processing customer orders in SAP

  • Solving the claims of customers

  • Create and maintain customer credit and debit notes

Our requirements

  • Work experience in customer service

  • Fluent Polish, good English

  • Experience in working on SAP system

  • Good knowledge of English

  • Problem-solving oriented

  • Attention to detail

  • Great organization skills

  • Multi-tasking skills

  • Excellent interpersonal skills

  • Team spirit

What we offer

  • Remote Work (first 2 weeks – training at Warsaw Office)

  • Labor law contract

  • Work in an international company giving a good opportunity to develop professional and foreign language skills

  • Co-funding of additional benefits (medical care, Multibenefit or Edenred cards)

  • Ambitious and motivating challenges

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

Stanley Black & Decker

Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 500). Our industrial tool businesses build the tools that build your world. Our brands: Stanley, Black&Decker, DeWalt, Porter-Cable, Mac Tools, Facom, Usag, Bostitch.

Our website: http://kariera.sbdinc.pl/

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