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Customer Service Specialist (Polish native)

PayU S.A.

  • Warszawa

    Warszawa, Masovian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • full office work, hybrid work
  • remote recruitment

Your responsibilities

  • Supporting PayU B2B and B2C customers via phone, email, live chat

  • Managing customer databases in the operating system

  • Verification and identification of contacting customers and substantive recognition of the reported problem.

  • Recording and forwarding requests to other operational departments.

  • Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.

Our requirements

  • Education - minimum secondary education

  • English language – minimum B2 level

  • Very good knowledge of the Polish language both in speech and writing

  • Ability to formulate thoughts clearly in written form.

  • Good working knowledge of the Office package (Word, Excel, Power Point).

  • Minimum six months of experience in Customer Support

  • Communicativeness

  • Ability to work as part of a team.

  • High personal culture

  • Ability to build a positive company image.

  • Empathy

What we offer

  • Employment under a contract of employment

  • Benefits: ability to develop one’s own package in MyBenefit system

  • Access to an internal training platform

  • Possibility to work in a hybrid model

  • Friendly work atmosphere in a cooperation-driven team, that will support you everyday

  • Work in an international organization operating in a rapidly changing industry


  • sharing the costs of sports activities

  • private medical care

  • remote work opportunities

  • integration events

Our working environment:

  • A diverse working environment within a multicultural setting,

  • An inclusive environment that ensures we listen to a diverse range of voices when making decisions,

  • A positive, get-things-done workplace,

  • A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this),

  • Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale,

  • A democratic work environment where you can drive your outcomes.

PayU S.A.

At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com

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