Oferta pracy

Customer Service Specialist

DSM NUTRITIONAL PRODUCTS Sp. z o.oO firmie

  • Poznań, wielkopolskie

  • Ogłoszenie wygasło miesiąc temu
  • Rekrutacja zdalna
  • Umowa o pracę, Umowa na zastępstwo
  • Pełny etat
  • Specjalista (Mid / Regular)
CUSTOMER SERVICE SPECIALIST

AS A CUSTOMER SERVICE SPECIALIST YOU WILL SUPPORT KEY ACCOUNT MANAGERS AND THEIR
CUSTOMERS IN PROVIDING THE REQUIRED PRODUCT INFORMATION - BOTH REGULATORY AND
QUALITY. AS PART OF THE RAW MATERIALS QUALIFICATION TEAM, YOU WILL BE BASED IN DSM
NIEPRUSZEWO.


The Position:


THE KEY RESPONSIBILITIES IN THIS POSITION WILL BE:
• Coordinate customer documentation request according to Regional Standard Operating Procedure,
• Manually issue documentation for plant and premixes produced in multi locations,
• Issue documentation from SAP and PTO and control their accuracy,
• Coordinate communication with internal stakeholders (Purchasing, Formulators, site Quality, Regulatory etc.) to ensure accuracy of parameters,
• Maintain information in Global systems and local systems,
• Monitor the request date and ensure the proper reply time,
• Support EMEA in regulatory and quality queries related to premix,
• Actively support food safety system maintenance and development, participate in the internal audits.

The Ideal:
• Min. Master's Degree in food sciences or similar,
• Knowledge of raw materials used in food and/or pharma industry,
• Experience in matrix organization in an international company,
• Fluent in Polish and English,
• Excellent computer skills, including knowledge of most common IT programs,
• Excellent oral and written communication skills,
• Strong team player with flexibility to work on different projects or teams.
The Reward:

Working for DSM means the opportunity to really contribute to improve people’s lives and solving the challenges of today’s world. Challenging jobs, career opportunities and an inspiring environment allow you to enhance your personal development. DSM recognizes that the on-going success of the company depends on the continued development and engagement of our employees and pursues a fair and competitive remuneration policy, recognizing individual and team competencies and performance.

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