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Customer Service Specialist

DAWN FOODS POLAND Sp. z o.o.About the company

  • Grunwaldzka 184, Poznań
    Poznań, Greater Poland
  • Offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)


Grunwaldzka 184


Your responsibilities

  • Customer Service Specialist deliver an ultimate customer experience by being responsible for daily contact with customers and ensuring that service meets expected criteria.

  • Handling professionally and in a timely manner clients inquiries related to company’s products and service (including orders, complaints, returns)

  • Analyzing & placing orders and data in SAP as well as monitoring product inventory

  • Prioritizing and resolving independently the most complex issues (pre- and after-sales inquiries), adhering to company policies and procedures

  • Working closely with international operational teams and local sales teams in pursuing customer needs and to resolve the most complex issues (pre- and after-sales inquiries)

  • Building a constructive and pleasant relationship with dedicated customers, providing and consolidating their positive customer experience

  • Participating and contributing to efforts of improving service delivery such as identify solutions, involve cross-functional teams.

Our requirements

  • Min. 3 years of experience as a Customer Service Specialist (international company)

  • High level of customer orientation towards internal and external clients

  • English written and oral communication skills (min. B2)

  • Exceptional organizational and time management skills

  • Min. 1 year of experience in working with SAP SD module

  • Knowledge of Salesforce Service Cloud is an advantage

What we offer

  • Employment contract with benefits like medical care (Luxmed), group insurance

  • Friendly atmosphere and working environment where you can be yourself

  • Cooperation with a positive and passionate team

  • Cozy, nicely equipped and modern office space (Pixel Office)

  • Benefits

  • private medical care

  • remote work opportunities

  • dental care

  • mobile phone available for private use

  • no dress code

  • coffee / tea

  • christmas gifts

  • birthday celebration

  • employee referral program

  • charity initiatives


Global bakery manufacturer and ingredients supplier Dawn Foods has established itself as the premier bakery service provider, inspiring bakery success every day.

Headquartered in Jackson, Michigan, Dawn Foods partners with more than 40,000 artisanal and retail bakers, food service leaders and manufacturers located in more than 100 countries and has 4,000 Team Members globally.

For 100 years, Dawn Foods has been a trusted advisor to its customers, helping drive their business forward.

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Dowiedz się więcej o DAWN Foods: https://youtu.be/oGuUbH3cnyg