private medical care
- Grunwaldzka 184, PoznańPoznań, Greater Poland
- Offer expired a month ago
- contract of employment
- specialist (Mid / Regular)
Customer Service Specialist deliver an ultimate customer experience by being responsible for daily contact with customers and ensuring that service meets expected criteria.
Handling professionally and in a timely manner clients inquiries related to company’s products and service (including orders, complaints, returns)
Analyzing & placing orders and data in SAP as well as monitoring product inventory
Prioritizing and resolving independently the most complex issues (pre- and after-sales inquiries), adhering to company policies and procedures
Working closely with international operational teams and local sales teams in pursuing customer needs and to resolve the most complex issues (pre- and after-sales inquiries)
Building a constructive and pleasant relationship with dedicated customers, providing and consolidating their positive customer experience
Participating and contributing to efforts of improving service delivery such as identify solutions, involve cross-functional teams.
Min. 3 years of experience as a Customer Service Specialist (international company)
High level of customer orientation towards internal and external clients
English written and oral communication skills (min. B2)
Exceptional organizational and time management skills
Min. 1 year of experience in working with SAP SD module
Knowledge of Salesforce Service Cloud is an advantage
What we offer
Employment contract with benefits like medical care (Luxmed), group insurance
Friendly atmosphere and working environment where you can be yourself
Cooperation with a positive and passionate team
Cozy, nicely equipped and modern office space (Pixel Office)
remote work opportunities
mobile phone available for private use
no dress code
coffee / tea
employee referral program
DAWN FOODS POLAND Sp. z o.o.
Global bakery manufacturer and ingredients supplier Dawn Foods has established itself as the premier bakery service provider, inspiring bakery success every day.
Headquartered in Jackson, Michigan, Dawn Foods partners with more than 40,000 artisanal and retail bakers, food service leaders and manufacturers located in more than 100 countries and has 4,000 Team Members globally.
For 100 years, Dawn Foods has been a trusted advisor to its customers, helping drive their business forward.
Dowiedz się więcej o DAWN Foods: https://youtu.be/oGuUbH3cnyg