Customer Service Specialist – SAP Key User

Grupa Azoty Polyolefins S.A.

  • Szczecin

    Szczecin, West Pomeranian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Active participation in the implementation of the SAP system,

  • Participating in the creation of procedures and instruction in the Customer Service Office,

  • Getting to know ISO standards,

  • Participating in the recruitment process of Customer Service Team,

  • Training new staff in procedures, IT system, etc.,

  • Processing and managing customer orders from order receipt to product delivery (SAP / CRM),

  • Proactive communication with customers regarding any changes to fulfillment the order,

  • Receiving and registering complains and supervising the complaint process,

  • Regular review of all processes, procedures, instructions and improvement of them,

  • Creating and updating user manual (SAP),

  • Development of training system in the Customer Service Office,

  • Cooperating with the team responsible for the SAP system in the Group,

  • Cooperating with Key Account Manager (Sales Office).

Our requirements

  • Experience in SAP (modules SD, WM, MM, PP),

  • Experience in implementing SAP in the company or training staff in SD SAP module,

  • English language proficiency enabling free business communication (speeking and writing),

  • Experience in customer service – minimum of 3 years experience in a production environment – at least one year,

  • Skilled in MS Office (Outlook, Excel and Word),

  • Communicativeness, enthusiasm, professionalism,

  • Ability to work under pressure, ability to work in a team,

  • Good time management and the ability to work independently.

What we offer

  • Work on an interesting investment project, which is currently one of the largest industrial investment in Poland,

  • Yearly production capacity is nearly 437 kt/a of final products,

  • Non-wage benefits (e.g. training, medical care, sport card, group insurance, holiday bonus),

  • Quarterly bonus system,

  • A chance for development and promotion in the organization's structures.

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • flexible working time

Grupa Azoty Polyolefins S.A.

W samym centrum Europy, Grupa Azoty Polyolefins, spółka należąca do lidera rynku chemicznego –Grupy Kapitałowej Grupa Azoty – realizuje projekt „Polimery Police”, jedną z największych inwestycji chemicznych w Polsce. W rezultacie powstanie zintegrowany kompleks (PDH-PP) zdolny produkować do 437 tys. ton polipropylenu rocznie – jednego z najbardziej powszechnych i przyjaznych środowisku tworzyw sztucznych. Już teraz dołącz do naszego zespołu i zmieniaj oblicze polskiej chemii.

Scroll to the company’s profile