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Customer Service Specialist

  • Sosnowiec, śląskie
  • Specjalista
  • Umowa o pracę
  • Pełny etat
  • 31.07.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    We are a young and dynamic company, located in Sosnowiec (Poland), that focusses on customer service and account handling in the field of iGaming. Over the years our international focus became increasingly stronger.

    Our team consists, at the moment, of about 60 motivated and congenial colleagues. We are growing fast and because of that we are looking for new talent.

    The customer support agent will be responsible for direct contact with the clients and providing them with the assistance in solving eventual problems. The employee will be also responsible for answering customers' questions regarding products and services offered by the company.

    Customer Service Specialist
    Miejsce pracy: Sosnowiec

    Responsibilities and tasks:

    • answering customers' questions mostly in English via live chat, email and phone
    • keeping high standards of customer service and constant improving the knowledge about offered products and promotions
    • contacting technical support department to solve customers' technical problems
    • liaising with third parties such as product vendors or software providers


    • fluent in English (speaking and writing)
    • CV in English
    • familiar with MS Office
    • good job organizing skills
    • high personal culture standards
    • peaceful and friendly in direct contacts with customers
    • availability to work in shifts, including night shifts
    • willingness to learn
    • experience in customer service and active interest in sports will be additional advantage
    • Knowledge of German (speaking and writing) on level C1/C2 will be a major advantage

    We Offer:

    • attractive base salary of PLN3300 netto
    • very attractive bonuses for good performance (quality not quantity oriented) up to 25% of your salary
    • possibilities to grow career
    • english lessons 
    • we're dealing with inbound traffic, this is not a call center
    If you are interested, please send your CV via Aplikuj button below.
    Please include the following statement in your application: "I hereby consent to processing by the advertiser of my personal data, included in my application documents, for the purposes to implement the recruitment process according to the act of 29 August 1997 on personal data protection (consolidated text: Journal of Laws of 2016, pos. 922). I also consent to processing of my personal data by the advertiser for the purposes of any future recruitment processes."