Oferta pracy

Customer Service Specialist (US Market)

Sylvamo GBSC

  • Lubicz 23, Grzegórzki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

Sylvamo GBSC

Lubicz 23



Your responsibilities

  • Cooperate in English with North American customers via phone and email on a daily basis. It is important to us that team members cooperate and support each other, providing back up as necessary.

  • Be responsible for our long-standing customers in North America. You will answer their questions, manage their purchase orders and ensure satisfaction with our service. The relationship we have with our customers is crucial and you will have an impact on it.

  • Cooperate with internal departments of Sylvamo and you will get to know logistics processes such as demand, production and transportation planning. You will also learn about pricing, sales and marketing-related processes in order to manage your customer accounts successfully.

  • Have the opportunity to develop or utilize analytical skills you already have.

Our requirements

  • Ability to work full-time in the afternoon and evening hours, from Monday through Friday (2PM – 11PM)

  • Fluency in spoken and written English

  • Eagerness to work in a team environment

  • Ability to learn quickly

  • Confidence in making your own decisions and taking responsibility for your actions

  • Ability to multitask and process high volumes of data accurately and efficiently

  • Analytical skills

  • Good organizational skills

  • Previous work experience or educational background in hospitality, supply chain or customer service (will be a plus)

  • Experience in working with international customers (will be a plus)

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • integration events

  • corporate sports team

  • corporate library

  • coffee / tea

  • leisure zone

  • pre-paid cards

  • shopping coupons

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • family picnics

Why is this job for You

  • The Global Customer Service Center’s mission is to deliver exceptional customer service to our North American customers. You will be the link between our customers and internal departments. You will be the ambassador on your customers’ behalf, and your relationship with will be critical to our company’s commercial success.

  • Our work environment is multinational, dynamic and many interesting challenges await you. We are proud of our upbeat, dedicated and professional employees.

  • We have a very effective on-boarding process that will help you settle in and feel comfortable with your role and your customers. We will teach you about papermaking, our business processes, and how to use the SAP system.

  • We will show you how we build and manage long lasting relationships with our customers and internal business partners, so that you can learn and develop your interpersonal and intercultural communication skills.

  • We will provide you with opportunities for development such as soft skills and technical training, an internal job-shadowing program and language classes. You will also have the chance to be involved in business projects or process improvement initiatives.

  • We provide free taxi home after finishing work on an afternoon shift (within the administrative borders of Krakow).

Sylvamo GBSC

At Sylvamo, we’re a team on a mission. When you work for us, you’ll be helping to sustain and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world. We are the world’s paper company. Our purpose is to produce the paper the world relies on in the most responsible and sustainable ways. Come grow with us.

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