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Customer Service Specialist

BauApp

9 00011 000 gross / mth.
  • Prosta 20, Wola, Warszawa
    Warszawa, Masovian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • hybrid work
  • Immediate employment
  • remote recruitment

BauApp

Prosta 20

Wola

Warszawa

Your responsibilities

  • Phone and email technical support for key customers, in line with the company's standards

  • Supporting the setup of new clients and new modules of existing clients

  • Understanding our customers' technical issues and finding solutions

  • Continuous communication with product development team about new requests from the clients

  • Continuous communication with regional system engineers and customer service team

  • Provide online training to clients' key users

  • Working with internal ticketing system for both client issues and internal tasks

  • Constantly learning about new features and possibilities of BauApp solution

Our requirements

  • Higher education (IT or technical studies are welcome),

  • Minimum 3 years of work experience in customer service

  • Great communication and listening skills and ability to identify of customers' challenges

  • Ability to build long-term relationships with the client,

  • Ability to work in an international and dynamic team,

  • Independence in action and very good organization of work,

  • Willingness to learn and willingness for long-term development within the organization,

  • Love for technology and innovation,

  • Willingness to travel on business - remote work from Budapest about 20% of the time,

  • Expert knowledge of MS Office,

  • Very good command of the English language

Optional

  • Experience working with IT systems, ERP systems is an advantage

  • Experience working in construction is an advantage

  • International work experience is a huge plus

What we offer

  • Be part of the digital revolution in the largest industry (construction)

  • Competitive compensation package

  • Joining the team of 2021 years best Prop-tech company in Poland

  • Flexible working hours, including 2-3 days home office per week

  • Attractive office environment within Mennica Tower in Warsaw

  • Barista and unlimited coffee

  • International work environment,

  • Be part of a dynamically growing startup,

  • Young, dynamic team

Additional information

  • Native Polish language is a must.

  • Need to work / live in Warsaw

  • We can accept only English language applications

  • Hybrid work: has to appear from time to time at the office, but not everyday

  • Experience from international work environment is huge advantage.

BauApp

BauApp is the leader in Proptech in Central Europe and has more than 100 construction company clients using it in development and construction processes. BauApp has won the Best Polish Proptech Product of 2021 award. We expand in the CE region and we are looking for a Customer Service Specialist based in Warsaw. The Customer Service Specialist will be responsibile for supporting our Polish clients and making our clients successful with BauApp.

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