Customer Service Specialist
Advantech Europe BV
- Warszawa, Masovian
- offer expired over a month ago
- contract of employment
- specialist (Mid / Regular)
- full office work
- запрошуємо працівників з України
You are responsible for keeping close and continuous contact with customers, recognizing their service needing and providing a high level of customer service for Advantech Customers who return items for repair.
Your job will consist of the following tasks:
• You will be replying emails from all our customers across Europe;
• You will provide information about the repair process;
• You will give updates and feedback about the repair process;
• You will be responsible for answering questions;
• You will be processing invoices and shipping documents.
You speak and write the Polish and English languages fluently;
You have a minimum of 2 years of experience in a similar customer service position;
You have a customer-driven mindset;
You are great at communicating with the customer and with the employees of Advantech;
You are a team player who does not bow down to a challenge;
Maternity cover position for 1.5 year.
How Do We See The Future
Working at Advantech Europe means being part of one strong, informal, diverse and inclusive community of people. Teamwork and the intercultural touch are the keys that drive the modern world to success. We believe that employees should have the chance to reach their full potential by gaining new skills and knowledge with each passing day. Every employee has the opportunity to find their own path to success. Advantech is an organization where diversity, fun, social responsibility, and inclusion are the pillars that keep the spirit strong and our ambitions high.
Our office in Poland takes care of all product repairs for our European customers. To ensure that this runs smoothly, we are looking for a colleague who can maintain contact with customers.
Advantech Europe BV
Advantech is a leader in providing trusted, innovative products, services, and solutions. Advantech offers comprehensive system integration, hardware, software, customer-centric design services, embedded systems, industrial automation products, and global logistics support. In Europe, we are with 500 employees from more than 35 different nationalities. Our mission is to enable an intelligent planet.