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Customer Service Specialist

  • wielkopolskie
  • Specjalista
  • 2018-04-26

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    De Gruyter Open (www.degruyteropen.com) is one of the world’s leading companies providing professional publishing services to the academic market. The company is owned by De Gruyter (www.degruyter.com), an academic publishing house based in Berlin, Germany. The company’s portfolio features more than 1100 academic journals, 35 databases, and 60,000 books, with more than 1300 titles added to the platform each year.

    We are currently seeking a full-time:

    Customer Service Specialist

    The Customer Service Specialist will work from home and will be responsible for cultivating and maintaining relationships with company clients. The Account Manager will also assist other team members to implement services for newly contracted customers.

    The responsibilities include the following:

    • Managing relations with the company’s clients
    • Overseeing the implementation of contracts
    • Obtaining necessary information from clients
    • Attention to detail ensuring clear and effective communication with clients
    • Preparing reports and analyzes related to the implemented services
    • Organizing annual meetings with VIP clients

    The applicants should meet the following requirements:

    • A university degree
    • An excellent command of both written and spoken English; German language skills would be an additional asset
    • Excellent knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
    • Ability to work with lots of information, meticulousness, accuracy
    • Full-time availability, i.e. no other regular activities
    • Ability to manage client relationships including high value key accounts

    We offer:

    • Work in an international environment
    • Work from home
    • Work tools: computer, mobile phone

    Applicants must be based in Poland.

    Please send your CV (in English) via email to [email protected].
    The email subject should be: “Customer Service Specialist