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Customer Service Specialist with Croatian

Webhelp Poland Sp. z o.o.

  • Pomeranian

    Pomeranian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • Immediate employment
  • remote recruitment
  • Робота для іноземців
    без польської

Your responsibilities

  • communicating effectively with customers via phone, email, chat, and social media

  • responsible for ensuring call resolution promptly while maintaining the highest level of quality support in every customer interaction

  • provide prompt, reliable, and accurate information to customers

  • recognize and adjust support approach to accommodate all levels of customer’s experience

  • escalate issues to the appropriate department

  • day-to-day communication with the team

Our requirements

  • preferably previous experience in a similar role

  • excellent customer service skills

  • near Native or Native level of Croatian (min. C1)

  • written and verbal fluency in Polish or English (min. B2)

  • strong written, verbal, and organizational skills

  • able to work independently

  • excellent interpersonal and teamwork skills

  • strong multi-tasking skills

  • ability to negotiate with customers on various solutions

  • ability to listen and identify root problems

What we offer

  • full-time position (employment contract)

  • good career prospects in a reputable company that rewards employees with commitment and passion

  • social benefits: sport card (Multisport), private medical care

  • a Monday to Friday schedule, shifts between 09:00 – 22:00

  • workplace: work from home

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • remote work opportunities

  • extra social benefits

  • holiday funds

  • sharing the costs of holidays for kids

Overview:

As a Customer Service Specialist with Croatian language, you will be responsible for providing professional support for clients, customers, and partners.

If you are looking for a new challenge in an international environment, please send us your updated CV in English.

Webhelp Poland Sp. z o.o.

People first. Numbers later.

We are a global community of more than 100,000 people who challenge what’s out there. Especially when it comes to outsourcing services. We delight clients with our energy, transparency, and emotional intelligence.

We have developed a strong culture of promotion from within because we want every Webhelper to feel valued and recognized. It’s alright with us if you’re just starting out and don’t know yet where you want to get. That’s how all great stories begin.

Technology is part of our DNA. And human thinking is part of our genome. That’s why when we put people first, everything comes alive!

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