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Customer Service Specialist With Czech and Slovak

Transcom Worldwide Poland Sp. z o.o.About the company

  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Transcom Worldwide Poland Sp. z o.o.

aleja Grunwaldzka 50

Gdańsk

Your responsibilities

  • Provide professional customer service support in Czech and Slovak for our new client;

  • Proactively respond to client inquiries on a daily basis (via phone & email);

  • Building a good relationship with the customer.

Our requirements

  • Fluent knowledge of the Czech and Polish language in speech and writing (minimum level is C1));

  • Good command of the English language (B1-B2);

  • Ability to effectively prioritize and resolve client needs;

  • Ability to communicate effectively both verbally and in writing;

What we offer

  • Permanent employment, competitive salary and additional monthly bonus;

  • Attractive benefit package;

  • Self-development and internal promotion opportunities;

  • Remote work model;

  • Great working environment & team.

  • Benefits

  • private medical care

  • life insurance

  • corporate products and services at discounted prices

  • no dress code

  • redeployment package

  • baby layette

  • employee referral program

  • subsidy for glasses

  • vacations in the countryside

  • cafeteria program

  • Christmas bonus and Christmas packages

Recruitment stages
1

Online tests

2

Phone screening with our Recruiter

3

Online interview

Transcom Worldwide Poland Sp. z o.o.

Transcom is a global customer experience specialist providing customer care, sales, technical support and collections services through our extensive network of contact centers and work-at-home agents. We are 26,000 customer experience specialists at 50 contact centers across 22 countries, delivering services in 33 languages to international brands in various industry verticals.

In Poland we have sites in Gdansk, Olsztyn, Białystok & Elbląg. We are hiring over 1100 Consultants supporting our customers in 10 languages: Polish, German, English, French and Scandinavian languages.

#Transcom Cares

Our CSR program Transcom Cares consists of three focus areas: people development, equality & diversity, and community engagement.

Transcom Cares Committee

Our Transcom Cares Committee manages, implements and evaluates all CSR initiatives recommended by our employees. It’s a part of #TranscomCares initiatives.

Transcom Brand Ambassadors,

Dedicated group of our Transcom employees, willing to contribute more and represent our company values outside of work.

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