Pracuj.plsharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyCustomer Service Specialist with Danish
WNS Global Services Limited
Gdynia
Gdynia, Pomeranian- offer expired 24 days ago
- contract of employment
- full-time
- specialist (Mid / Regular), junior specialist (Junior)
- home office work
- Immediate employment
- remote recruitment
Your responsibilities
Act as a single point of entry for all calls and cases related to:
Credit and Underwriting activities include customer service support for providing credit line amounts, requests for increase and status
Launch activities include customer service support for onboarding, validation calls, special projects and cards
Invoice management activities include customer service support for authorizations, billing management and invoice processing
Customer service activities include support for disputes, account changes, merchant reimbursements and web/portal activities
Cash application and account receivables (A/R) management activities include customer service support for providing invoices, end-user guidance for payment application via portal and research
Process and system governance activities to include customer service support for system issues / notices and spam
Receiving, updating and/or logging all requests
Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual
Our requirements
QUALIFICATIONS:
• Outstanding communication skills, both written and verbal
• Danish and English languages at fluent level
• Demonstrated ability to handle multiple tasks
• Excellent time management skills
• Computer skills, including typing
• Minimum of one (1) year of contact center and customer relationship management experience as evidenced by applicable documentation
• High school degree or equivalent education. Finance or advanced degree is not required
• Minimum overall SVAR score of 55
ENVIRONMENT AND PHYSICAL DEMANDS:
• Business office environment
• Ability to use telephone for up to 8 hours unassisted
• Ability to sit for up to 8 hours unassisted
• Ability to enter data for up to 8 hours unassisted
• Ability to view PC screen for up to 8 hours
What we offer
Permanent remote work
Contract of employment
Monthly bonuses
Work for international Client
Possibility to get experience in Banking and Accountancy
Benefits (you can choose from a variety of options: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)
Friendly atmosphere
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
Recruitment stages
1
Phone screening
2
Language test
3
Video interview with manager
Why Join Us?
At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.
Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
WNS Global Services Limited
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 50,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.