Oferta pracy

Customer Service Specialist with Danish

WNS Global Services Limited

  • Gdynia

    Gdynia, Pomeranian
  • offer expired 24 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work
  • Immediate employment
  • remote recruitment

Your responsibilities

  • Act as a single point of entry for all calls and cases related to:

  • Credit and Underwriting activities include customer service support for providing credit line amounts, requests for increase and status

  • Launch activities include customer service support for onboarding, validation calls, special projects and cards

  • Invoice management activities include customer service support for authorizations, billing management and invoice processing

  • Customer service activities include support for disputes, account changes, merchant reimbursements and web/portal activities

  • Cash application and account receivables (A/R) management activities include customer service support for providing invoices, end-user guidance for payment application via portal and research

  • Process and system governance activities to include customer service support for system issues / notices and spam

  • Receiving, updating and/or logging all requests

  • Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution

  • Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual

Our requirements

QUALIFICATIONS:

• Outstanding communication skills, both written and verbal

• Danish and English languages at fluent level

• Demonstrated ability to handle multiple tasks

• Excellent time management skills

• Computer skills, including typing

• Minimum of one (1) year of contact center and customer relationship management experience as evidenced by applicable documentation

• High school degree or equivalent education. Finance or advanced degree is not required

• Minimum overall SVAR score of 55

ENVIRONMENT AND PHYSICAL DEMANDS:

• Business office environment

• Ability to use telephone for up to 8 hours unassisted

• Ability to sit for up to 8 hours unassisted

• Ability to enter data for up to 8 hours unassisted

• Ability to view PC screen for up to 8 hours

What we offer

  • Permanent remote work

  • Contract of employment

  • Monthly bonuses

  • Work for international Client

  • Possibility to get experience in Banking and Accountancy

  • Benefits (you can choose from a variety of options: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)

  • Friendly atmosphere

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

Recruitment stages
1

Phone screening

2

Language test

3

Video interview with manager

Why Join Us?

At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.

Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

WNS Global Services Limited

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 50,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

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