Customer Service Specialist with English / Danish / Finnish

Your responsibilities

• Working with order handling

• Registering, tracking and resolving disputes and queries from customers over the phone and in writing

• Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning

• Reporting to relevant Business units

• Working with customer master data

• Participating in improvement initiatives and projects

• Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory

• Maintaining effective and efficient communication with internal and external customers

• Taking part in documentation review based on established guidelines and standards

• Some ‘on call’ out of office hours may be required and will be agreed.

Our requirements

What we offer

Global Shared Services is truly a global setup. As such, you will have the opportunity to collabo-rate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Ser-vices.

• International operating environment

• Medical care & life insurance

• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.

• Scandinavian working style & no dress code

• Trainings with experts & professional induction & development programs

• Financial support of your education

• Relocation package

• Referral program for employees

• Employee Assistance Program (legal, psychological, health, financial consulting, etc. )

• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)

• Flexible working time and home office work possibility depending on business needs

• Additional holiday depending on length of employment (up to 4 days)

• Fully paid 30 min. break

… while in the office you can also use some of below:

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)

• Spacious canteen, delicious coffee and tea available on every floor in special designed spots

• Chill-out rooms with X-box, pool table, board games, football table and swing

Great news! We are creating a brand new service organisation with high ambitions, sparkling ideas and a strong dedication. We don’t have everything ready yet and this is where you come into the picture: If you like a challenge and are motivated by making a differ-ence, this could be just the opportunity you were looking for. We would love to welcome you.

About the job

Together with your colleagues in the Customer Service, you will work with day-to-day order management, dispute and query handling, reporting and proactive communication with our customers. You will work closely with the rest of the team to ensure high quality customer service. You will take responsibility to deliver on our targets and KPIs. If you’re a positive, open minded, highly organised and proactive person with good communication and analytical skills, you could be just right for this role!

Application and contact

If you want to drive innovation and help your colleagues worldwide, then seize this exciting opportunity.