Customer Service Specialist with English in the IT industry
- Zbożowa 4Szczecin, zachodniopomorskie
- Ogłoszenie wygasło 16 dni temu
- Umowa o pracę
- Pełny etat
We are looking for two Candidates who will remotely support our customers, the users of the fastest growing internet application on the HoReCa market. Our application, XXLtable, effectively supports all those who run hotel, restaurant and catering services. It has many functions, such as table booking, recording employee working time, internal control system, budget planning and many more. XXLtable is the largest application of this type in Norway and is very well received by our customers. The reason for our success is a high quality product at a good price and employees who provide support to our customers. If you want to become part of our team, feel free to apply.
- Responds to customers issues via phone or email.
- Providing training for current and new customers.
- Preparation of training materials.
- Management and development of the knowledge base.
- Close cooperation with our Development Department.
This means that the main tasks of your daily routine will include:
- Organizing tasks related to customer service.
- Registering, handling and documentation of reported problems by using proper resources.
- Work on documentation that will help customers to solve standard problems himself.
- Organizing and conducting online training.
- Help in the development and testing of new functionalities.
- Fluency in English, both written and oral.
- Personality traits such as: communication skills, ease of establishing contacts, openness, problem-solving skills.
- Higher IT or related education or experience in a similar position.
- Ability to work independently and as a member of a team.
- Knowledge of Norwegian or Swedish or Danish.
- Knowledge of Google tools (drive, contacts, docs, sheets).
- Knowledge of Zendesk application.
- Experience in servicing of international clients.
Job type: Full-time job
Working hours: 9.00-17.00, Monday-Friday
Place of work: office in Szczecin (Zbożowa 4 - Lastadia Office) or home office
Salary: 3500-6000 PLN (depending on education, experience and form of employment)
Please send your application via our GastroCV recruitment portal/website. GastroCV is one of the modules in XXLtable