Oferta pracy

Customer service specialist with English (m/f)

4PL Central Station GroupO firmie

4PL Central Station Group

Leszka 44

Poznań

For our Transport Management team we are searching for a

Customer service specialist with English (m/f)

at our office in PL-Poznan 

We are the part of leading provider of fourth party logistics services (4PL) in Europe and act as a general contractor, designing and operating customized logistics solutions with its extensive logistics expertise. The 4PL Central Station Group currently employs more than 200 logistics professionals at several subsidiaries in Asia and Europe.

Your tasks and area of responsibility!

  • Ensure consistent productivity and quality of service (ensure highest levels of customer service, customer service discrepancies are documented and managed)
  • Maintain customer satisfaction
  • Data integration from various sources and systems
  • Monitor, track and improve day to day quality and performance related to the transport process
  • Optimization and automatization of internal and external reports and dashboards
  • Identify and drive improvements related to logistics execution
  • Handle any frontline queries and fix or log them appropriately accurately reflecting content of the inquiry
  • Ensure that all tickets are logged and assigned according to the account's procedures
  • Escalate queries when required to appropriate personnel
  • Monitor ticket queues
  • Escalate any issues as soon as they arise to the appropriate contact

Your personal profile!

  • College or university program certificate and min 3 years related experience within the field of transportation and/or logistics
  • Strong customer orientation
  • Ability to communicate clearly in English language (written and spoken)
  • Command of German language will be a strong asset
  • Good knowledge of the transportation market
  • Experience in handling of road shipments and ideally good understanding other modes of transports
  • Supply Chain knowledge and in-depth knowledge of the existing logistic management tools
  • Good knowledge of Microsoft Office
  • "Can-do" attitude, persuasiveness and good verbal and written communication skills
  • Work effectively in a team environment

What we offer – our benefits

We offer varied activities and room for implementing own ideas in a dynamic working environment. You can expect an excellent working atmosphere with highly motivated colleagues in modern-equipped offices and flat hierarchies providing room for your own development. Our company has committed itself to a cooperative management style for maximum personal responsibility of all employees and to promote their skills. We represent the fundamental values of neutrality, independence, transparency and sustainability.

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