sharing the costs of sports activities
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Oferta pracy
Customer Service Specialist with Estonian
Johnson & JohnsonAbout the company
- WarszawaWarszawa, Masovian
- offer expired a year ago
- contract of employment
- full-time
- specialist (Mid / Regular), junior specialist (Junior)
- hybrid work
- Immediate employment
- remote recruitment
Your responsibilities
- Entering and processing orders from internal and external customers accordingly with standards and SOPs
- Providing high-quality services and support in everyday customer service activities (all processes O2I)
- Preparing data required to measure customer satisfaction and collecting feedback on customer satisfaction
- Providing feedback in response to customer inquiries
- Checking the validity and processing of complaints and returns reported by customers and registration of all complaints and other customer’s notifications
- Issuing sales invoices, correction invoices, credit notes
- Identify process gaps and implement improvement actions
- Participation in internal and external audits regarding the operation of processes and documentation (auditee role)
- Participation in projects conducted by the Customer Service Department
- Active cooperation with other departments in the company
- Performing tasks ordered by the supervisor in order to achieve CS goals and the company's business goals
- Close cooperation with Sales Department
- Acquiring and analyzing data necessary to achieve the goals and KPIs of CS Department
- Participation in training and meetings related to CS responsibilities
- Coordinating Service & Repairs process
- Providing back-up during the absence of other employees
- Order automation promotion
- Any other major additional tasks agreed with Supervisor/Manager
- Compliance & Information Sharing:
- Making sure all needed financial approvals are saved according to procedures
- Ensuring back-up information
Our requirements
- English Knowledge – Good to Excellent (written & oral), Estonian
- System knowledge: SAP (will be an asset)
- Relevant applications for workflows, approvals, complaint management
- MS Office (Excel, Word, Power Point, Outlook)
- Essential knowledge and skills
- High School/Secondary Education or Equivalent
- Years of experience: 2-4 years
- Core competencies required:
- Ability to work in a team
- High standard of communication and a proactive approach to problem solving
- Ability to adapt to changes
- Time management skills
- Mindfulness, focus on details
- Ability to work under time pressure
- High standard of communication and a proactive approach to the client
- Accuracy and systematicity
What we offer
- Full time- 3 days per week in the office, 2 days from home
- Fixed term for 1 year
Benefits
- private medical care
- life insurance
- remote work opportunities
- flexible working time
Recruitment stages
1
Phone screening
2
Online interview
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, or national origin and will not be discriminated against on the basis of disability.
Johnson & Johnson
Johnson & Johnson is the largest and most broadly-based healthcare company in the world. We’re producing life-changing breakthroughs every day, and have been for the last 130 years. The combination of new technologies and your expertise enables amazing things to happen. Teams from J&J’s consumer business are creating digital tools to help people track the health of their skin. Those working in medical devices are 3-D printing artificial joints personalized for each patient, while researchers in pharmaceuticals use AI to discover lifesaving drugs. Imagine what the rest of our team of 134,000 people at 260 companies in more than 60 countries across the world is accomplishing. We redefine what it means to be a big company in today’s world.
2306100561W
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Customer Service Specialist with Estonian, Warszawa