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Customer Service Specialist with French

Genpact PL

  • Kraków

    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

Your responsibilities

  • Answering clients’ questions/ requests (contact via email, phone)

  • Order management (verifying data, entering data into the system)

  • Taking care of the correctness of the documentation

  • Checking the price and quality of the products

  • Solving customers’ problems

  • Cooperating with other team

  • Implement improvements to current processes

  • Review payments / deductions and perform proactive payout calculations according to country specific

Our requirements

  • Very Good French skills min. B1/B2

  • Communicative level of English

  • Good MS Office (especially MS Excel) knowledge

  • Analytical thinking and ability to learn fast

  • Personal culture and ability to deal with the client properly

  • High motivation and willingness to learn

  • Previous experience in Customer Care/ Order Management

  • Familiarity with SAP

What we offer

  • Attractive salary

  • Stable job offer – employment contract

  • Various trainings (initiating, soft skills)

  • Benefits (Insurance, Luxmed, Multisport, Lunchpass card, additional vacation days, biking policy)

Genpact PL

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of the Customer Service Specialist with French

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